Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; Effective Church Communications can help.

The Five Steps Strategy #1: Create multi-channel communication

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Multichannel communication is needed in churches
We live in a time of Multichannel communication--a time of both/and not either/or.

In this time of ever-changing options for communicating in our churches, it is easy to be overwhelmed and we naturally want to simplify our communication workload.  This is expressed by the question I get frequently  in my seminars and through email when people ask me, “What is the best way to communicate with people today? Is it the web, email, or podcasting?  Do we still need to do print? What works best to reach the most people?”

People may not realize when they ask, that they are asking for a ranking of communication channels including: print, online, web, small screen, and many more are the communication channels used to communicate today. When overwhelmed with channel choices, it is natural to want to narrow it down to one or two that will be effective.

I always feel bad as I answer because I know people want me to give them a simple answer and to tell them that one channel, especially if it is the one they prefer, is all they need, but I can’t do that. I can’t do that because to be effective in your church communication ministry, to fully fulfill the Great Commission, there is no one way.

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Never forget the people who don’t have access to the easily created communication channels

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After writing an article for Christian Computing Magazine on ways to save money in your church communication programs, I got an email with a question that I know many churches struggle with. The question in shortened from was, "Is it OK to do away with our print newsletter? We'd save so much money if we just put it on the web." As I was putting together the answer, I realized that it is a topic that would be useful to share with all of you.

Though I can totally understand where the woman is coming from who wrote the question, as always, there is more to it than simply saving money, doing away with a print version and putting it all on the web. I'm working on a larger book that deals with this issue, but here is a helpful section from part of it:

Why keep printing some materials:

It is very difficult to take time to do a print postcard for the three people who don’t have internet access when fifty other people in the class are so easy to reach via email. Or to make a copy of the newsletter (in large print at that) and mail it out to the ten people who vow never to use a computer when everyone else in the congregation can get access to it on the church website.

Jesus left us a very clear example of what to do in these situations. He told the story of the shepherd who went after the one little sheep who wandered off.

Jesus isn’t nearly as concerned about the efficiency of our newsletter delivery as he is that we care for the wandering little sheep just as much as he does. That little sheepie was probably a naughty little sheepie and wandered off for no good reason. Jesus still went after him and carried him home lovingly.

Sometimes we might feel that some folks in the church make our communication tasks more difficult just because they are onery—and that might be true. But Jesus still expects us to love and serve them, just as much as the rest of the congregation.


No matter what the cost, people are always the most important consideration, no matter what the cost.

What is honestly unfortunate—communication channel pride

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7-29-09 the quote below appeared in USA TODAY in the article: “Governments tap into the power of  Twitter.” Tom Watson, a Labor Party, blogger said:

There are some very bright, digitally enabled civil servants who unfortunately have to write these documents for their bosses. . . who still get their secretaries to print off their e-mails so they can read them.

This situation is can be repeated in every office, governmental, educational, religious, in probably every nation in the world. No disagreement there. But here is what does bother me, not only in this instance are some of the unspoken attitudes expressed in this patronizing, snarky blog comment because they sadly sometimes seep into the church. My concerns:

The equating of digital skill with intelligence

It bothers me that the adjective “bright” is paired with “digitally enabled” and the implied contrast that follows with the bosses who, because their secretaries must print off emails, are obviously not bright because they are not digitally savvy.

This equating of intelligence with the ability to use digital equipment, if carried to it's logical conclusion would mean that the robots who assemble auto parts are far brighter and more intelligent, than the human who work in the factories. The robots after all, follow digital commands with complete understanding and without deviation. Humans make mistakes. That conclusion is obviously foolish when pushed to the extreme, but it is equally foolish in lesser degrees.

Equally bothersome is the pride that comes with the mastery of a new skill

Just because a secretary can use Twitter does not mean she has suddenly become “brighter”than her boss. There is a reason the boss is the boss and the skills required extend far beyond tweetability.

A bit of humility is in order. I couldn't help but wonder if the spelling ability, the penmanship ability, the ability to construct clear, lengthy business plans, and the ability to negotiate complex contracts, were also a superior skills of the secretary. I doubt it.

How this applies in the church

Our hearts are desperately wicked and our pride overwhelming. It is so easy to feel superior when we learn a new skill. So tempting to relegate those who don’t know the new skill as out of touch, and truth be told, not very bright.

No matter what the technology, we remain servants of Jesus. No matter what new skill we learn, we are always to consider others better than ourselves.

If we learn a new technology that is useful and others in the church don't know, understand, or use it, we have three choices:

  1. If it is something that might genuinely benefit them, we can offer to help them learn in a fun, upbeat way. I recently helped a young teacher with some online video creation I'd found great fun to do (www.animoto.com). Though I love this program, it isn't the greatest thing for everyone.
  2. If the person is unable because of time constraints, or other reasons, not able to learn or practice it, perhaps we can help them with it as a fellow worker and servant. Answering my husbands email (a bi-vocational pastor who works hard at a handyman job to work for a church for free) is the sort of work that falls into this category.
  3. We can wait, pray, be encouraging and available to engage others in the skill if and when time and interest are expressed.

The greatest commandment remains that to love each other and that involves all the demanding requirements of 1 Cor. 13, including patience, kindness, bearing all things, enduring all, never failing and related skills that are far more difficult to master than the latest computer communication skill. Mastering those character traits is what will make us bright, indeed.

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Note on context of this blog entry: I didn't write the cautions above as a technophobe. I've emailed since the days that email addresses were numbers; you can follow me on Twitter at yvonprehn. I wrote it to smack myself to never be proud of something I learn, but humble and thankful for the opportunity.

As you write for different communication channels, don’t change the content or look of your message

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Multi-channel communication creation
When you have to create communications for a variety of channels, you don't have to change content or design!

Writing multi-channel communications,creating content for both print and digitally forms is easier than many people who create it in church offices realize. That is because a common misconception in the church office is that if you create communications for various channels, e.g. brochure, web, email, brochure, you need to redo the content, restructure, rewrite, and reformat it for each channel. The truth is that you don't only not need to, but if you do change things in each channel, you will confuse people.

This article will explain:

  • what content details you need to include in every channel
  • the important visual elements that need to stay consistent
  • suggestions of what channels to use
  • how often you need to repeat your message

The essential content details that connect people with the ministry or event of your church

These details need to stay the same no matter what channel you use:

  • Name of event (clarify acronyms and church jargon)
  • Who the event is for
  • Time, including duration
  • Date
  • Location & how to get there
  • Contact information of person putting on the event
  • If childcare is provided
  • If there is a cost
  • Why people should want to attend, the text that explains and invites.

Getting these basic details together is often the hardest part of any communication process. Always remember that though these details seem small, they are the vital links that actually get people connected to an event. Once you have them, you simply need to repeat them.

Warnings:

You will always be tempted to leave some of them out thinking that people have already seen them, but remember that just because you have seen something 5-10 times as you put it into different communication channels--every piece you put out will always be the first piece some people see.

YOU MUST include all the important details in every piece you send out or with an easy link to them. NEVER (the shouting is intended here) tell people to "contact the church office for more information." Nobody has time to do that and even if they do, chances are that since you did not have the information when you first put out the communication, you don't have it now.

Getting the little details from people holding events and putting them into every channel of communication is some of the terribly hard servant work of church communications--but these details are essential to link people to life-changing events. For example, a newly-single mom at your church may want to come to an event, but if you are unclear about child care or child care costs she may not have the emotional courage to contact the church and ask about it.

In addition to consistency in your words, you also need visual consistency

What would you think of a team that changed its team colors to make the team "more interesting?" Doesn't make sense does it? It doesn't make any more sense for your church communications to change the items below to "make things more interesting."

Remember, people do not read church communications because they are "interesting" or not. They read them to find information, to meet needs to grow spiritually. It might not be as interesting for you to create consistent, but what might seem like boring designs, but consistency will serve your people well.

The visual content that needs to stay consistent includes:

  • Logo, if one has been created for the event or ministry
  • Key images or pictures.
  • Colors used in advertising, or tied to an event
  • Layout if unique

Once this core content is created: DO NOT CHANGE IT!

The content of your message needs to be consistent and don't change identifying colors or images.

The most successful advertising campaigns are ones where a company finds a slogan, image or person that works and they repeat it again and again. Some phrases have even become part of our vocabulary:

  • Can you hear me now?
  • Just do it!
  • Where's the beef?

Though we aren't attempting to become part of the national jargon, the same secret for success applies in church communications. For example, if your church has decided to use the slogan, "Everyone in One!" for a small group campaign, don't use that slogan in your printed material and "Never study alone!" as your theme on the website. People will be confused and think you are promoting two different programs.

Decide on your content and design and then take that content and design and put out the message using the various channels. For example, perhaps your content is a campaign to get the congregation involved in small groups. The communication team members, using the same content and perhaps similar colors and images, can create a variety of communications to carry out your ministry goals including:

  • a print brochure
  • a bulletin announcement and insert
  • a PowerPoint presentation
  • a website directory of small group times and locations
  • a print directory with the same information for the welcome center
  • cards for the various groups that people can take home
  • an email newsletter designed to inform and encourage people to sign up
  • social media that links to information and encourages sign-up

You may use more or less of it of the basic core of information (but always with the same look, color, slogan) in the various channels. For example on the web you might list every small group with detailed information about what is being studied and detailed directions on how to get to each small group, whereas in the church bulletin, you might simply give a list of topics, times, and a link to the website.

Finally, each channel should repeat the same message several times

Remember nobody sees all the channels and no one in your congregation will see each communication each time it is presented. Though the number changes with the authorities cited, most marketing experts agree that people need to see a message at least 5-7 times for it to register at all. We may be sick of repeating it, but you can be sure that after you send out the same message 10 times in at least 5 different channels, there will still be someone who says, "Thank you so much for that one (text, postcard, email, bulletin announcement)--I didn't know that was happening, but when I saw it, I went and it changed my life."