Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.

Communications for a good continuing relationship with your volunteers—please don’t suddenly become Mr. Grumpy

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Don't switch from Mr. Nice Guy to Mr. Grumpy to your volunteers.
Don't switch from Mr. Nice Guy to Mr. Grumpy to your volunteers or you won't have many for long.

Update note: I'm reminding people of this article along with material on how to recognize your church communicators around Valentines' Day because good communication with volunteers is essential all year round. PLEASE especially take note of the advice here to communicate with people according to THEIR preferred communication channel. People are very picky about this today. Some will only talk on the phone; some never answer the phone and you must send them a text; some hate texting, but constantly check email. It is a huge challenge (and a lot of work) for anyone trying to reach all their volunteers, but it is essential work that needs to be done if we are to serve those we work with. 

Back to the article on communicating with volunteers

Every church is desperate for volunteers. It's not only important to effectively recruit them, but after they are recruited, it is equally important to work hard to keep them. Unfortunately, the difference between how we treat volunteers when we are recruiting them and after they volunteer is sometimes similar to the difference with some couples between courtship and marriage.

Before the wedding the groom is all flowers and candy; after the wedding, he becomes Mr. Grumpy.

Don’t become Mr. or Mrs. Grumpy to your volunteers. Be as kind, caring, and thankful to them when they have been around for 6 months as you are the first week. Not only is this the proper response for a disciple of Jesus, but volunteers can easily quit if you make it difficult or unpleasant to serve. You can express that thankfulness to them through a variety of church communication projects such as:

Reminders of meetings or volunteer responsibilities

You may be reluctant to do this thinking that you are unnecessarily bothering people, but we need to remember that unlike many of us, the lives of most of our volunteers do not revolve around the church. People may volunteer with the best of intentions, but if they did not write down all the details after signing up in the church lobby or online to do something, it's easy to forget all about it.

[Read more...]

Triage, a model for responding to connection cards

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Triage your connection cards
In a medical emergency, the first responders immediately triage victims to see who needs immediate care. That's a great examples to follow on processing connection cards.

Ed. intro: When you host a special event or seasonal celebration, you'll have lots of visitors and you'll be collecting lots of visitor cards from them. But you've got to do more than just collect them if you want them to make a difference in your church. You'll learn what to do from this excerpt from the book: Connection Cards, connect with visitors, grow your church, pastor your people

It is critically important to respond to the connection cards received each Sunday and all special occasions, but not every card needs the same timeliness or intensity of response, but how do you decide what needs what? The concept of triage can help.

First, here is the history and definition of TRIAGE from Wikipedia, the online encyclopedia:

TRIAGE
The term [triage] comes from battlefield or natural disaster situations. When the wounded are brought in there are three categories in which the wounded are immediately placed:

Red / Immediate
They require immediate surgery or other life-saving intervention, and have first priority for surgical teams or transport to advanced facilities; they “cannot wait” but are likely to survive with immediate treatment.

Yellow / Observation
Their condition is stable for the moment but requires watching by trained persons and frequent re-triage, will need hospital care (and would receive immediate priority care under “normal” circumstances).

Green / Wait (walking wounded)
They will require a doctor’s care in several hours or days but not immediately, may wait for a number of hours or be told to go home and come back the next day (broken bones without compound fractures, many soft tissue injuries).

From http://en.wikipedia.org/wiki/Triage

How to apply triage to connection cards

Though you aren’t dealing with actual battlefield situations, this model is useful in responding to the connection cards you will receive from those fighting spiritual battles each week. Following are suggestions for how to apply the three levels of triage in how you respond to the people turning in connection cards: [Read more...]

Why upbeat interviews work better than desperate pleas for recruiting volunteers

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There are more effective ways to recruit volunteers
There are more effective ways to recruit volunteers--and the interview video described here is an effective one.

Desperation isn't pretty in volunteer requests. If you feel like shutting down the children's ministry if new people don't sign up or closing the bathrooms on Sunday morning if no one helps the facilities team—you probably won't get sign-ups by sharing your frustration.

Instead off desperate pleas, try this……

Use interviews with current volunteers

Far better than desperate pleading are positive testimonies from people who are doing the ministry you want to recruit in. If at all possible, both video them and write-up what they have to say. You can then take this material and put it into a variety of communication channels: show them at church, put them online, email them to interested potential volunteers, and use the material in bulletins, newsletters, and brochures.

Note here: you don't need to be super-serious in your interview, but don't go for funny, stupid, and trivial questions and answers. Many of the jobs at the church might seem small, but they are jobs that can impact how a soul spends eternity. And some of the jobs may not be "fun" to serve in faithfully week after week. Honor the work of volunteers in how you recruit people to serve in the work of ministry.

A few more preliminary tips: [Read more...]

Why you shouldn’t be satisfied with less than 100% volunteer involvement in your church—the fallacies of the 20/80 often quoted statistic

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Volunteers can help in church work overload
Volunteers can help in church work overload, here are tips on how to recruit them.

There are many reasons why churches aren't successful in recruiting and retaining volunteers, but one of the most damaging may be that we have an underlying incorrect assumption about how churches and their volunteer programs work.

We’ve all heard: “20 percent of the people do 80 percent of the work.” Sometimes those who are in the over-worked 20 percent in the church console themselves that is simply how life is and in the church we must suffer for Jesus.

Though trials are part of the Christian life, 20 percent of the people doing 80 percent of the work in the church is not an inevitable part of them. The 20/80 statement is merely a business observation—it is not scripture. The Bible tells us we are to have 100 percent involvement in the church.  We make up different parts of the Body of Christ, but everyone has a job to do.

When we believe the 20/80 fallacy (which is what it is), the result is that the leaders (staff and key volunteers) of the church do all the work and the majority of the congregation members sit back, watch, and expect to be cared for and entertained. They complain if things don't get done and criticize how things are done. They don't grow as servants or disciples. [Read more...]

A Case Study to help you be more successful in recruiting volunteers, using Trunk or Treat as an example

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Sucessful fall church outreach
Fall is a great time for church outreach and the ideas here will make sure you get enough volunteers to make your event successful.

Yvon's note: though this material and the video is several years old, it has some extremely useful material that will help you be successful in your fall outreach. Consider the production values and artwork a retro memory and learn from the timeless principles represented.

Recruiting enough volunteers is always a challenge for any church event and few are the churches that report they have enough. When the event takes place and there are not enough people, not only is it tiring for the staff and the volunteers that are there, but it is spiritually trying also. When this happens, we ask ourselves:

Why didn't more people help?
Don't people care about their neighbors?
Doesn't outreach matter?

These and many other questions haunt us and make us hesitant to be enthusiastic about upcoming events.

In evaluating many instances of this kind, I've put together the online Video below that has a Case Study with specifics and samples that I trust will help you be more successful in recruiting people for your next church outreach event.

As you can imagine (this being a church communication ministry) I believe that the primary problem with not getting enough volunteers is in the communication that comes from the church—the problem is not in our people, but in us. Often we don't communicate nearly as well as we think we did to let people know how much we needed their help or even, as you'll see in the case of Trunk or Treat, even what the event is about.

This video would be excellent to watch with your church staff. Remember you can click on the little box of arrows at the bottom of the video to blow it up full size on your screen. Simply hook up the computer to a projector and you can show it to the entire staff. [Read more...]