Effective Church Communications

Notes to Boomer church leaders as you prepare for Easter

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We may be shocked at today's culture and amazed at what people don't know about Easter, but we can't let those attitudes make us less effective as we reach out to our world with a clear message about the resurrection of Jesus. This article has some practical tips to help.

You don’t have to be an astute analyst of the culture to understand that we live in a far different world than Baby Boomers grew up in. Many Boomer church leaders may be aware of the changes in life, technology, and culture (“You can show that on TV now?), while at the same time planning for Easter church celebrations the same way they did when Ozzie, Harriet and family was the target audience. Being shocked about TV is one thing, sticking with outdated and ineffective ways to promote and celebrate Easter has far more serious consequences.

If you want share the power of our risen Lord in ways that will change people today and forever, you may need a new strategy, but before we get into that, let me be clear. . . .

This isn’t about Boomer bashing, any age group can make the same incorrect and ineffective assumptions

The mindset that needs a new strategy isn’t confined to any one age group, though many leaders in the Boomer generation seem to be stuck in it. I’m not bashing Boomers, this is my generation  and many of my peers in ministry provided the inspiration for this article. The mindset (not the age range) that I see with Boomer friends and church leaders of various ages, but similar mindset, assumes:

  1. People outside the church know the basics about the Christian faith and what’s in the Bible.
  2. Your community members know the story of Easter and are looking for a place to celebrate it.
  3. All we have to do to get them to get saved and be part of our church is to have the biggest, loudest, most colorful Easter service in town, complete with a petting zoo for kids and brunch served on the premises.

These assumptions range from totally incorrect to ineffective.

As we plan Easter outreach and celebration, we need to realize that contrary to the assumptions above:

[Read more...]

Why church communications are sometimes ineffective and what to do about it

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Ineffective Church Communications
Sometimes our church communications aren't as effective as we'd like them to be. Here are some reasons for ineffectiveness and a proposed solution

Editorial note: I found this article when reorganizing the website. It was first written in 2009 and as I reread it I fear I sound excessively cranky. Do forgive me for that, but I think there are some worthwhile challenges in it and of course the  purpose of the Effective Church Communication ministry is to solve the issues discussed here.

The church today is the butt of late night television jokes, the target of aggressive atheists, and if not openly attached, seen as irrelevant to everyday life.  Why is this happening when....

  • We have the greatest message: that Jesus came to earth, died on the cross, rose from the grave, and offers eternal life to all who believe in him.
  • We have definitive, historical proof of the truth of our message: in terms of the history of people in the Bible and the textual support of biblical manuscripts, there is no other religion that can make the truth claims made by Christianity.
  • We have extraordinary tools: churches today have undreamed of power to spread their message through computer-generated print publications and the power of the internet, websites, and social media.
  • We have incredible people: people who work on church communications are extremely committed and dedicated.
  • We have an incredible promises: the Lord has promised to be with us in all we do and to give us the power to do the tasks he asked us to do.

So why aren't we getting our message out there clearly?

Sadly, many church communications are not created strategically, with any well-thought-out purpose or plan. We throw things together (like the church bulletin) because we’ve all ways done it that way; we put up a website (great template,  little content) because at a conference somebody said we have to have one; we get social media accounts because churches are supposed to have them, but don't have the time to update them or the energy to do much with them.

Finally, because we often work without strategic goals, we have no basis for measurement of how well we communicate the biblical message, how efficiently we use  our resources, or how effective we are in reaching people with our church communications.

To remedy this situation, I'll discuss the following:

  • Why we are ineffective in church communications.
  • A proposed overall strategic goal and approach for effective church communications

[Read more...]

The 5 Steps of Effective Church Communications and Marketing, redone, simplified, essential

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The Five Steps of Effective Church Communications and Marketing
This is a way for you to put all your work into a strategic, progressive system of church communications that helps people come to know Jesus as Savior and grow to mature disciples.

Throughout human history, voyagers in the Northern Hemisphere have used the North Star, that one fixed point in the sky, as a reference for navigation. And though in the church office, you don't rely on a physical star and though not all communicators throughout the world can even see it, it remains a good analogy for all of us that we need a fixed point to keep our eyes on so our work accomplishes the goal our Lord wants us to reach.

For church communicators that fixed point, our North Star, is the Great Commission, where Jesus told his followers and says to us today:

“All authority in heaven and on earth has been given to me. Therefore, go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age.” Matthew 28:18-20

We can summarize this command by saying we are tasked with:

  1. Helping people come to know Jesus as Savior
  2. Helping them grow into mature disciples

Both are commanded, but unfortunately many churches today stop short of developing their people into mature disciples. That is incomplete obedience.

As a corrective to this, for Effective Church Communications, our North Star and the one strategic and practical goal we have for all church communicators is:

To create communications that will help your church fully fulfill the Great Commission

The key phrase here is fully fulfill. Your communications should not stop at just bringing people into the church and involving them in uplifting worship services. They must help people become disciples.

How to do that?

Through The Five Steps of Effective Church Communications and Marketing

The Five Steps is a progressive way to organize and order your communications to take people from outside the church to mature discipleship. Here they are:

Step #1: Invite

Step #2: Inform

Step #3: Involve

Step #4: Instruct

Step #5: Inspire

The progression in evangelism or discipleship is not always obvious or explicit. An invitational postcard or social media post doesn't say "This is Step 1 and we are inviting you to an event where you can consider Jesus."

A clear podcast and notes on How we got our Bible and why we can trust it doesn't say, "This is Step 4 and you are being instructed in the Christian faith so you will become a mature disciple." But prayerfully progress is being made and lives are changed bit by bit.

I've been working on this system for decades and it has proven to be effective and inspiring to the people who have seen it in books, seminars, and online.

As part of my recent reorganization and updating of the ministry, I simplified the chart that illustrates it and following is the result. Following that is a link to the online class that explains and goes through the chart, though I trust the chart itself will make sense and help you see how you need a progression of church communications created with the goal of continuously moving people to the next step of Christian maturity.

Please download and share the chart.

The Five Steps of Effective Church Communications and Marketing Chart

Click on the image to download a copy of it.

The Five Steps of Effective Church Communications and Marketing

 

Why ministry leaders aren’t always good communicators and what to do about it

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Leaders communication challenges
Leaders can't sit at their desks to create all communications needed--they need a team to help.

The important term in the headline here is "aren't always." Ministry leaders, including pastors, leaders of groups like Young Life, and missionaries are almost always great verbal communicators or they wouldn't be in ministry. They do great talking to groups, teaching, challenging, motivating. But in today's multi-channel communication universe, that isn't enough.

What's needed today

When the Apostle Paul said he needed to be "all things to all people that he might win some," he had no idea of the multitude of communication tools and effective ministry program needs today, but his words couldn't be more true in this area.

You need a variety of communication tools because no church or ministry is a homogeneous group when it comes to what communication tools works best for each person in it.Your message stays the same, but for different groups of people to take it in and act on it, you need different ways to reach them. Here are some examples:

What works in a church

In the church, some people like the traditional bulletin and print newsletter to find out what's going on at the church. Others prefer to get their church news online. Others will only pay attention if they get a text message just before an event and others need large print format to stay informed. In the church if you want your people to know what is going on and to take part, it doesn't matter what you as a leader like or think is useful and proper for the church. What matters is what channels of communication are the various people in your church are responding to.

In the church we always need to remember that the majority does not rule when it comes to being a servant to all. There may only be 4-5 or 10-20 people who still need the newsletter printed out and mailed to them, but we must always remember that our Lord went after the one little sheep. He expects us to value the straying and weak in the same way. [Read more...]

Challenges to all church communicators from Catholicism Inc.

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We all have much to learn from the current changes taking place in the Catholic church.
We all have much to learn from the current changes taking place in the Catholic church.

An op-ed article in The New York Times, "Catholicism Inc." by Bill Keller not only challenges the Catholic Church with some suggestions for change during this time of transition between popes, but it inspired me to make some communication suggestions for all churches, based on his ideas. What follows are quotes from the article, and then communication applications suggested by the quotes:

Catholicism is mostly a service industry . . . .  and its deliverables have stood the test of millenniums: instruction in how to live a good life, sacraments to consecrate major milestones, comfort in times of distress, the cleansing therapy of confession, penance and absolution, a sense of place in the universal order and the promise of a celestial payoff. . . . .There is still a robust market for the faith. The problem — evident in the waning confidence of the customers as well as the rising market share of evangelical start-ups . . . is with the management.

Communication application: Though we might use different terms to describe the benefits of our individual churches, a common denominator is that our gracious Creator has met every need of the human soul now and for eternity in the freely offered salvation provided by the death and resurrection of Jesus Christ, or as he says, "The fundamental problems are not in the catalog."

He goes on to lay the cause for the problems with the management of our churches and church communications are a key part of that.  If the core message of salvation is not getting across to your audience, if new people aren't coming to know Jesus as Savior and growing to mature disciples, if they are not sharing the good news with their friends, practicing their spiritual gifts, and being salt and light in their world, the problem is not with the culture or media or lack of time or the crippling demands of the modern world—the problem is with us, the managers, the communicators. We have to take responsibility  for what is happening our church if the message we preach and teach (or assume we do) isn't a reality in changing lives before we can make necessary changes. [Read more...]