Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.
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Leaders for effective church communications, essential characteristics and skills needed

28 June, 2020 By Yvon Prehn 1 Comment

Communication Coordinator
Finding an effective church Communication Coordinator is an important and challenging task, this article will show you what to look for.

Previously we talked about how church and ministry leaders can't be expected to do all the all the communications work and how a team is an answer to this challenge.

Once the decision is made to find someone to head up the church communications team, then these questions come up:

  • Should the church or ministry hire a professional designer specifically to do church communications?
  • Should they use a professional volunteer or make communication creation part of a staff position?
  • Or should it be a full-time position?
  • What should a church look for in skills? Attitudes?
  • Should the person do all the work, or should they train a team?

We'll look at some of the issues and answers in this post.

Keep first things first—Spiritual Maturity is the most important characteristic to look for

In the same way that a church would not hire a senior pastor simply based on the person's charismatic appeal as a public speaker without evaluating the spiritual maturity, shepherding skills, and godly character of the candidate, the spiritual and servant qualities of a church communications coordinator are equally important. The job involves far more than putting pretty images and catchy phrases on the print and digital communications of the church. The job is a strategic, core, ministry position. Church communicators are responsible for expressing the message of your church and the words of eternal life. The following list of characteristics are essential and following this list, they will be discussed in detail. You will notice that none of them say anything about technical or design skills-I am assuming those skills as a given or the person would not be applying for the job. What follows are the spiritual essentials. Someone can always be trained if their skills are not what we would like them to be. It is much more difficult to change a heart. That's why the following skills are essential for someone wanting to lead a team to produce effective church communications:

Essential characteristics for a church communication coordinator

  • A church communication coordinator must have a servant's heart.
  • A church communication coordinator must understand the scope of communications needed.
  • A church communication coordinator must understand what he or she can personally create and what to delegate.
  • A church communication coordinator must be totally committed to fully fulfilling the Great Commission.
  • A church communication coordinator must be willing to continuously learn and to train others.

A ministry communicator must have a servant's heart

Any decision on hiring a person for church communications should always be looked at as part of the overall ministry of the church, with a strong emphasis on the word "ministry." To minister means to serve and I've seen churches get into huge problems when they hire someone who may be a good graphic artist or designer, but who does not have a servant's heart and who does not understand the unique challenges of communications work IN the church, as opposed to secular design work. Communications and design work in a church setting is usually a collaboration, often with people who have no design or writing skills or understanding of the time and effort required to create spectacular graphic or Internet design work. A Sunday School teacher who needs a simple flyer, a men's ministry director who wants a brochure for the men's retreat often won't care about font choice, white space, or cutting-edge graphics-they just want their PR done. To help them do it or get one done quickly because they forgot work deadlines-these sorts of challenges will be constant and if not approached with a servant's heart, the communication coordinator's job will be constant frustration and misery. The function of church communication is to make a message clear and to involve people in events, not wow them with great design impact. The design person will rarely if ever be thanked or acknowledged for their creative genius and they will be often attacked for seemingly petty reasons. The way in which a typo, a left-out announcement, or a change in a publication can be raised to the status of personal insult and heretical rebellion is unimaginable if you haven't personally experienced it. A servant's heart, and a very tough, yet tender one, is needed for this job.

A ministry communicator must understand the scope of communications needed

The Five Steps of Effective Church Communications and Marketing

Often when a church staff considers hiring a church communications coordinator, they primarily think in terms of the overall bulletin, newsletter, website, possibly social media, and a few other assorted communication pieces for special events. In reality, these pieces represent only a small percentage of the total number of communications necessary for an effective communications ministry in any church. Unless both the church and the person doing the work understand all that is truly needed in communications for a church to function and grow, they will have problems.

PLEASE take time to look at the chart and read the article on The 5 Steps of Effective Church Communications. This will give you an idea of the volume and type of materials you need to produce for a truly effective communication ministry in your church that will get people into the church, involve them in the church, and grow them to Christian maturity. Your communication coordinator must understand this system and be committed to it for your church communication program to be an active tool in helping your church fully fulfill the Great Commission. At the start of the hiring or volunteer recruiting process you need to clearly define all the work that needs to be done and then clearly communicate your expectations for getting it done. When you look at The 5 Steps chart, it is easy to be overwhelmed with the amount of work that needs to be done. That is a correct assessment of the situation. There is an overwhelming amount of work-we are communicating to alter the eternal destinies of people. What is important to understand is that all the work can't be done by just one person. That is why the following characteristic is also vitally important:

A church communication coordinator must understand what he or she can personally create and what to delegate

To get all the communications work done that you need to, it's important to divide your church communication production in the following way and to recruit more people to help in the overall communication ministry. In addition, if you understand these two levels it helps to define the job description for your communication coordinator. These two levels are explained in more detail in the article, The Two Production Levels of Effective Church Communication, but a brief summary/review follows:

1. The PR Communication Level

2. The Ministry Communication Level

It is important to understand these two levels in terms of:

1) the communications produced in each one,

2) who does the communications and

3) the guidelines and standards for each one.

For both of the levels described below, keep in mind the publications can be in either print or digital formats.

The PR Communication Level

  1. Communications produced: overall pieces that represent the church, such as the logo, stationary, business cards, primary bulletin, newsletter, major outreach pieces, primary website and social media, and major ministry brochures.
  2. Communications producer: usually a staff person, often the communication coordinator, whose job may or may not have other responsibilities. The larger the church, the more it is recommended that the church hire someone specifically to create and oversee communications. This could also be done by a volunteer who has the time and commitment to work closely with the church staff.
  3. Communications standards: usually somewhat strict, as these pieces reflect the overall vision and reputation of the church.

Ministry Communication Level

  1. Communications produced: everything else in the church outside the communications listed above, from very simple notices, lessons, flyers and announcements to more complex communication projects.
  2. Communications producers: THIS IS IMPORTANT: here a staff person, such as your communications coordinator, or perhaps a key volunteer may oversee, train, encourage and help, but that person cannot do everything needed for a complete communication ministry in the church, nor should they. Ideally, every ministry in the church (children's, youth, men's, women's, etc.) should have at least one person who can help do the communications needed for that ministry. At this level, the church communications coordinator becomes a coach and encourager.
  3. Communications standards: much more flexible. You do not need the same standards of design or perfection for a one-time postcard that is going to remind the guys of the men's breakfast that you do for the four-color, outreach brochure for the church. If you are too hard on volunteers, they'll quit. People do improve in communication creation skills with time, training and encouragement and the ministry communication person needs to decide what is really important in standards and what is picky personal preference. Train to bring up to important standards and let the personal preference issues slide.

The church communication coordinator must be totally committed to fully fulfilling the Great Commission

Fully fulfilling the Great Commission means to make disciples. The articles on discipleship (please take time to read the article at this link) on this site go into detail on why this is so important, but this core characteristic cannot be overlooked. I have seen so much in the over twenty years I have traveled and taught church communications, but one thing that continuously amazes me is how obvious it is when church communications are created with the glory of God, obedience to the Great Commission, and the fulfillment of God's purposes as the primary goals, how God blesses that church.

What is also often amazing to me is that the person responsible for this kind of work varies tremendously in their formal training or skills. Some have training in writing, design, and advertising; some have no formal training at all. Some are young and new at their job; some have worked in the church office from the days of typing blue stencils. The one thing that unites all these men and women, that comes out clearly as we chat is for each of them, no matter what it takes in time, training, discovering skills, tools, or tips, the primary goal of their communications work is they want people to find Jesus and to grow as his disciple. They are truly the Great Ones. Their churches are growing. Though challenging, there is often joy in the church office and the challenges of their jobs. Sadly, I also meet a smaller number who bring me what on the surface appear as beautiful church communications: often glossy printing, impeccable design, clever writing. However, the person presenting these items is often angry or frustrated because:

  • People at the church don't appreciate them.
  • They can't get all the rest of the church communications to match up to their standards.
  • They had no idea that working in a church would be this hard.
  • They are astounded that people are not responding and want to know who to blame, because the problem is certainly not with their design.

I'm never certain what to say because I usually sense the person asking really doesn't want an answer but an ally to agree with their anger. But I can't. When I suggest perhaps a spiritual solution-time spent in humble prayer to discern the Lord's will and answer and a reminder that God can't bless our work when we are fighting with those with whom we work and serve-sometimes it makes sense. Sometimes tears appear and the person says, "I never realized this was a ministry."  There is hope for that communication ministry.

Sometimes, my suggestions are dismissed with barely concealed contempt and my advice relegated to the, "What does she know about it?" category. In this situation there is also an often unspoken, "what does prayer have to do with people not appreciating me?" Things probably won't get better at that church and often the person finds work in a secular setting where their skills can be used without the spiritual baggage.

Please don't dismiss the necessity for spiritual maturity in a communication coordinator as unrealistic. God does not need anyone, no matter how talented to get out his message, but he can use anyone if their heart is right. The Bible is filled with stories of ordinary people who God used to do extraordinary tasks. People can be trained for any skill if willing, but training a heart to care about the Great Commission is more challenging. Find a person with a good and godly heart who cares passionately that people come to know Jesus-that is what is most important in a church communication coordinator.

A church communication coordinator must be willing to continuously learn

Though a good heart with a proper focus on fully fulfilling the Great Commission is essential, it is irresponsible to not train the person with the good heart in the practical skills they need to be a proficient church communicator. In this area, we ought not lie to ourselves or to our communications coordinator by thinking that skills training in church communications is easy, quick, or once done, taken care of. On the contrary, to be a skilled church communicator you must:

  • Master many complex skills: writing, design, layout, typography, media, marketing
  • Learn new and ever upgrading and changing software and digital skills
  • Master production using the computer and other church office equipment
  • Learn how to integrate and create communications in print, online, and in whatever new channel appears
  • Manage people, pray for wisdom and peace in leading and organizing a team
  • Constantly be open to new ideas, skills, tips, insights
  • Do it all with an impossibly low budget and crushing deadlines

Though the challenges are constant, the church must attempt to provide the time, money, and encouragement for needed training. The church communication coordinator must be open to continuously learning, but the opportunities for it must be available. Don't even think about hiring or designating a church communication coordinator if you do not commit to support, train, pray for, and encourage that person. Effective Church Communications has many resources, links, and recommendations to enable you to do this. Much is free, many excellent resources and the membership subscription cost for our training videos is very little.In addition, a membership in Effective Church Communications is for the entire church, so any of the resources, templates, ebooks, and training videos can be freely shared with other staff members and communication volunteers.

In addition to training and tools, the most important training gift you can give to any church communication coordinator is the gift of time. As part of their job description, block out time, several hours each week, where that person is assured of completely uninterrupted time to read articles, take an online class, try things to improve their skills and help equip volunteers. If you do that, your church communications will be more effective and your church will grow.

Finally, it isn't easy to hire a church communication coordinator, but it is worth it

It isn't easy to find a person with all the spiritual and practical skills to do an effective job. Most likely you will have to help train and mold someone into the position. A significant amount of prayer and time is required, but essential because your ministry communicator and their team will be the ones who will literally incarnate the message of your church to your community.

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Filed Under: Church Communication Leadership, Church Communication Management, Church Office Skills, Communication Teams, Leading & Managing, Strategy #4: Divide your communication team into two production levels—save your sanity, expand the ministry, Volunteer Management, YP Foundational Tagged With: church communication leadership, church communication teams, church communicators, training for church communicators

A Case Study to help you be more successful in recruiting volunteers, using Trunk or Treat as an example

8 September, 2019 By Yvon Prehn Leave a Comment

Sucessful fall church outreach
Fall is a great time for church outreach and the ideas here will make sure you get enough volunteers to make your event successful.

Yvon's note: though this material and the video is several years old, it has some extremely useful material that will help you be successful in your fall outreach. Consider the production values and artwork a retro memory and learn from the timeless principles represented.

Recruiting enough volunteers is always a challenge for any church event and few are the churches that report they have enough. When the event takes place and there are not enough people, not only is it tiring for the staff and the volunteers that are there, but it is spiritually trying also. When this happens, we ask ourselves:

Why didn't more people help?
Don't people care about their neighbors?
Doesn't outreach matter?

These and many other questions haunt us and make us hesitant to be enthusiastic about upcoming events.

In evaluating many instances of this kind, I've put together the online Video below that has a Case Study with specifics and samples that I trust will help you be more successful in recruiting people for your next church outreach event.

As you can imagine (this being a church communication ministry) I believe that the primary problem with not getting enough volunteers is in the communication that comes from the church—the problem is not in our people, but in us. Often we don't communicate nearly as well as we think we did to let people know how much we needed their help or even, as you'll see in the case of Trunk or Treat, even what the event is about.

This video would be excellent to watch with your church staff. Remember you can click on the little box of arrows at the bottom of the video to blow it up full size on your screen. Simply hook up the computer to a projector and you can show it to the entire staff. [Read more...]

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Filed Under: Communication Teams, Fall Festival and Halloween, Volunteer Management Tagged With: Alternative Halloween, church communication teams, church outreach samples, church volunteers, Fall Festival and Halloween, Halloween outreach, recruiting volunteers, Trunk or Treat

Why church communicators need to be on the church leadership team

14 March, 2018 By Yvon Prehn Leave a Comment

Teamwork is needed in church communications
God put us in a body for a reason and church communicators and leadership need each other to fulfill the goals of the church.

Many of you may now be part of the leadership team of the church, but for those who may not be and for those who are timid in their job, following are some reasons why it is important you are part of this team.

Church Communications are what make ministry reality in the lives of the congregation and community

The church leadership team can come up with a great plan to get everyone in the church into small groups. They can come up with a fantastic slogan, a great curriculum, all the members of the leadership team may be personally committed to small group interaction for discipleship growth.

How does that become real in the lives of the members of the congregation?

It becomes real through communications—through the lists of small groups, the website entries, the brochures, the maps that tell people how to get to where they need to go, the social media and church apps that remind and report.

In many ways church communicators are entrusted with continuing the reality of the verse, "and the Word was made flesh and made his dwelling among us" (Jn. 1:14) by taking the ministries of the church and turning them into the tangible communications that enable the congregation and community to become part of the ministries of the church.

Church Communicators can give strategic advice to church leadership teams

One of my goals in Effective Church Communications is to give you the BIG picture of church communications and to help you see how vital they are in helping your church fully fulfill the Great

Commission. I've developed the Five Steps of Effective Church Communications and Marketing to help church communicators and in turn their churches see how all the communications we do should be going towards the goal of fully fulfilling the Great Commission, which means to help people either come to know Jesus as Savior or grow to maturity in Him.

Individual communications might be tiny steps in the overall mission of the church and in being obedient to the Great Commission, but church communicators can help the staff see that you aren't just "creating another Sunday bulletin" but that you are creating an essential link that will help INFORM and INCLUDE people in the church.

Please take time to CLICK HERE to go to an article that explains the FIVE STEPS in more detail and help your church staff understand the importance of each communication piece.

Church Communicators can provide a reality check

In a previous article, It may not be your fault that nobody shows up for a ministry event that you advertised heavily, I talked about the reasons why no matter how great your communication piece might be in terms of writing, design, frequency, and multi-media outreach, people simply might not respond.

The reasons they don't are often because of decisions by the leadership team. The purpose in saying that isn't to assign blame or point fingers, but to encourage church leadership to have church communicators as part of the decision-making team about what and how to promote events to the congregation.

We all have blind spots, we all see things other don't and by expanding the spiritual gifts and viewpoints involved in making decisions about church communications, we will have fewer failures that could have been avoided by an additional viewpoint.

Also, church communicators can provide reality checks on scheduling and costs of communication ideas. The church leadership team may come back from a church conference with a great idea of what worked in a church of 10,000 and want the home church of 150 people to implement it immediately. That rarely works and the church communicators often are the ones who are realistic about what the church can and can't do AND can often provide ideas and options for how the great idea might be adapted or modified for their church.

In scheduling church communicators can help the staff understand that if they want a devotional booklet written, designed, laid out, and printed before Lent or Advent, that the church communication team needs more than a week to work on it. It's not fair for church staffs to make major decisions involving big communication projects or holiday outreach campaigns without having input from church communicators from the start.

It's a biblical model

We are called into a body and with the Lord as leader, when church staff and church communicators can work together respectfully and productively the Lord is honored and the church will be more successful in reaching the world and growing disciples in the church.

 

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Filed Under: Church Communication Leadership, Church Communication Management Tagged With: church communication teams, church leadership and church communications, teamwork in church communications

Free ebook on Church Leadership and Teamwork in the church

18 July, 2014 By Yvon Prehn Leave a Comment

Free ebook on Leadership and Teamwork in the church
Click on the image here to down this free ebook on Leadership and Teamwork in the church by Robert Sherbondy

For the last two weeks I've written about church communication teams and in this context, I am excited to share a training manual, Leadership and Teamwork in the Church by an ECC Member, Bob Sherbondy. If you follow the advice of this book it will help you build a team for effective church communications.

Bob has very generously made the book, in e-book format, available as a free download for readers of this site. You can download the book by clicking on the image to the left. Following are Bob's description of the book as well as a brief bio from him.

There is a large amount of valuable information and practical application in this book. I urge you to download it, read it, use it and please let Bob know your response to it: bsherbondy@gmail.com

Bob's overall comments and description of the book

Leadership and Teamwork in the Church is written as a manual for a series of 8 training workshops involving group discussions and a special exercise on cooperation for these church workers. Its greatest benefits will be experienced as its principles are taught and practiced by church teams. This is a manual for the practice of teamwork in churches and not just an e-book about that matter.

I've used parts of the manual as resources for brief teaching sessions with church members and leaders, and this approach has produced some helpful insights within them, so I know that it can be used in parts.

A partial understanding of these principles may not enable a team or a committee of church leaders to be completely effective in the efforts to work together. It would be like a basketball or football team that didn't understand the principles of playing good defense as well as functioning offensively. I trust that [readers] can recognize the important principles for effective teamwork that are presented in this manual.

About Robert Sherbondy

I am an old retired Baptist minister who has had a lot of special experience and training in over 50 years of service as a pastor, Christian education specialist, designer and writer and editor of curricula, marketing, and fund-raising.

I’ve served on local and national and international committees, including positions of leadership as the president of the Religious Education Section of the Adult Education Association of America and president of the Chicago Chapter of the Religious Public Relations Council.

I have a BA degree in Sociology and a BD in New Testament and special training in group leadership and organizational development.

Everywhere that I have served I have seen a need for effective teamwork between individual workers. This is the reason for the writing of this manual on “Leadership and Teamwork in the Church” as well as the other resources on my website regarding “Christianity and what is good forever” at http://www.christianityetc.org.

I will be glad to answer any questions that anyone has regarding the use of this manual if they contact me at my email address: bsherbondy@gmail.com

 

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Filed Under: Church Communication Leadership, Church Communication Management Tagged With: church communication team training, church communication teams, church leadership and teamwork, church teamwork

Why ministry leaders aren’t always good communicators and what to do about it

6 July, 2014 By Yvon Prehn Leave a Comment

Leaders communication challenges
Leaders can't sit at their desks to create all communications needed--they need a team to help.

The important term in the headline here is "aren't always." Ministry leaders, including pastors, leaders of groups like Young Life, and missionaries are almost always great verbal communicators or they wouldn't be in ministry. They do great talking to groups, teaching, challenging, motivating. But in today's multi-channel communication universe, that isn't enough.

What's needed today

When the Apostle Paul said he needed to be "all things to all people that he might win some," he had no idea of the multitude of communication tools and effective ministry program needs today, but his words couldn't be more true in this area.

You need a variety of communication tools because no church or ministry is a homogeneous group when it comes to what communication tools works best for each person in it.Your message stays the same, but for different groups of people to take it in and act on it, you need different ways to reach them. Here are some examples:

What works in a church

In the church, some people like the traditional bulletin and print newsletter to find out what's going on at the church. Others prefer to get their church news online. Others will only pay attention if they get a text message just before an event and others need large print format to stay informed. In the church if you want your people to know what is going on and to take part, it doesn't matter what you as a leader like or think is useful and proper for the church. What matters is what channels of communication are the various people in your church are responding to.

In the church we always need to remember that the majority does not rule when it comes to being a servant to all. There may only be 4-5 or 10-20 people who still need the newsletter printed out and mailed to them, but we must always remember that our Lord went after the one little sheep. He expects us to value the straying and weak in the same way. [Read more...]

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Filed Under: Church Communication Leadership, Church Communication Management, Communication Teams, Social networking, Twitter, Facebook, etc., Strategy #4: Divide your communication team into two production levels—save your sanity, expand the ministry Tagged With: church and ministry communication leadership, church communication strategy, church communication teams

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