Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.

Cautions on writing, creating, sharing personally revealing stories AKA testimonies, the possible negative results, and what to do instead

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We all want to share stories, yet we must always be respectful of the person whose story we want to tell and above all, we need to keep primary God's story and God's Word.

Storytelling is very popular currently. Just today I got yet another promotion of a “Learn How to Tell Stories” webinar.

Though storytelling is perennially popular, our Bible is made up of stories, after all, we must also be aware of some cautions when we tell stories—and that’s what this podcast and blog is all about…. The podcast is below and the blog on the same topic follows.

With the current trend of excessive sharing influenced by current media and the public revelations of indiscretions of previous Christian leaders, it seems there is nothing that is off-limits in public discourse.

There truly is no longer shame in what is shared.

The secular news media is one area; the church is another and it's important to set limits for what we share in the church in our written and digital communications and spoken public and digital sharing. This includes written and spoken testimonies and regardless of our reasons for wanting to share them, please consider the following cautions as we do them.

Please consider the following suggestions as both the ignorance of possible consequences of oversharing and the abuse of it can have lasting, though often not intended consequences for the people in our church.

We can never separate the content from the person

Allow me to first share my background on this issue as it comes from years of writing about people in difficult situations when I wrote about people for a number of Christian ministries in Colorado Springs and also was a religion reporter for the Colorado Springs Sun.

When I was a senior editor and writer with Compassion International and progressed to teaching writing and publication creation to other ministries, one thing I was adamant about was that we never, ever show people who were recipients of our ministry from a victim position either in what we wrote about them or how we photographed them.

No pictures of children with flies on their faces, no women beaten and bruised, and no men slumped in a pile of rags. Regardless of their previous need, I felt we should always treat people with honor. [Read more...]

Want to attract young families to your church? These communication tips may help

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Lots of tech tools and challenges are needed to reach younger audiences.
Lots of tech tools and challenges are needed to reach younger audiences.

Many churches in America have aging congregations and a constant prayer in all of them is that they attract young families to the church.

A primary response to this need is for churches to upgrade their children's programs and make certain their nurseries are spotless, attractive, and well-staffed. Though facilities responses are essential, other communication responses are also important if your church wants to have a family come back more than once.

You've got to speak the same language as younger people

Imagine if you were invited to a party by a close friend. The friend tells you that the people are great and you'll have a fantastic time. You approach the party with excitement—but when you open the door, you discover that the party guests are all speaking the language of their native country and English isn't allowed. They are all English speakers, but they prefer to not speak it at their parties. They smile and are very nice. They offer you food; they have a game room for your kids; but when you try to talk to them, they shake their head and say your language isn't allowed. You will probably leave as quickly as you can and decide you never want to associate with that group again.

The language of many young people today is technology and if you don't speak that language, they will feel about as welcome as the guest in the story above.

Technology communication tips

Attitude is one of the most important things in learning to speak the language of technology.  You may not know how to do the things that are suggested below, but admitting that your church is working on these areas and perhaps even asking for help to implement them, will go a long way to making technology speakers feel at home.

None of the comments that follow should be taken as a recommendation that you do away with any of your current means of church communications. You still need printed Bibles, email, phone calls, postcards, and whatever else the people in your church use for communications. The challenge today is that we can't do away with past means of communication, but we continuously need to add new ones and here are some to consider:

Allow the use of cell phones and tablets in church and adult education classes

This seems so basic, but I still see church bulletins that tell people not to use their phone even to read their Bibles in church. One church went so far as to give a mini-lecture in print on how irreverent it was to read the Bible on your phone and how distracting it was to those around you.

I don't imagine many who were used to reading the Bible on their phones came back a second time to that church.

In contrast, at another church when it's morning time to read the Scripture for the morning, the Pastor invites people to follow along, "either on the screen in front, your printed Bible, or whatever electronic device you enjoy using."

It isn't surprising that this church, with a large aging congregation, has recently been running announcements in the bulletin asking for volunteers in the ever-growing children's programs.

Be sure your website is responsive and constantly updated

A responsive website is one that can be easily accessed on a smart phone.  A responsive website resizes so that text can easily be read on the smaller screen. A website that isn't responsive can be accessed with a smart phone, but it's hard to read and extremely difficult to find anything on it. For people who use their smart phones to look up every part of their lives, if your church makes that impossible, they won't bother to go to a desktop computer or call the church office.

Making a church website responsive can be as simple as changing the underlying template for the site, if your site is built using WordPress.

For a more complete explanation of what responsive sites look like and how they work, CLICK HERE https://www.effectivechurchcom.com/2012/09/a-primer-on-responsive-websites-what-they-are-and-why-they-are-important/—this article is a couple of years old, but is a good illustration of them.

Text important messages

Email is no longer the latest and most efficient way to contact people. Many people today don't ever look at a desktop computer unless their job requires them to. They access all the media and information they need through their smart phone and seldom look at email. It can be depressing to realize after all the work you do on creating email newsletters that many people won't look at them.

Texting is the next challenge to learn if you want to communicate with the people who don't access email. Here is an article that tells you how to send group texts on your smart phone: http://www.pcadvisor.co.uk/how-to/mobile-phone/3472964/how-send-group-texts-from-android-iphone/

Have the option to give electronically

Many people pay all their bills electronically today and some have few or no paper checks. If you want them to give to your church, you need a system where they can do this. Not only will this make it easier for people who prefer to pay this way, but many churches have discovered that electronic giving makes contributions much more consistent. I was going to link you to a Christian Computing article about this, but they switched to a Wix site and don't have a search box, so the best advice on this would be to ask churches in your area what software  they are using and if they like it.

Have your pastor's sermons and those of other teachers available online, preferably on iTunes

Sunday is no longer a sacred day and many people have changing work schedules. Because of that, they may not be able to attend church regularly. If people miss, they may want to hear the sermon and if the only way you have them available, if you do, is on CD or tapes, many younger people simply won't bother. Many of the church website templates have automatic ways to put audio files on your site. Getting your material on iTunes is more complex (I still haven't done it, hope to do an article about it soon), but important to do it if you want to make your message available.

Make social media more than a logo on your bulletin or a link on your website

If you or someone on staff isn't regularly interacting with your Facebook, Twitter, Instagram, or Google+ accounts, don't just put these on your bulletin or as a link on your website because that's the "in" thing to do. These tools are called "social media" for a reason. If you aren't involved with them, don't bother. Better though is to get a volunteer who loves interacting on these sites and will do it for the church.

A final note—the technology advice above is for more than younger families

Confession time here—though I do think everything I said above applies to attracting young families to your church, the article above could also have been labeled, "Some tech communication  lapses in churches today that really bug Yvon."

I am far from being described as a member of the young family target audience, but my love of and involvement with technology make all the issues above important to me. I was motivated to write it after viewing one too many church bulletins and church websites that didn't have these things and personally being bothered by them.

The point here is not about my cranky preferences—it is about being all things to all people that we might win some, no matter what technology they use or what age they are.

 

 

 

 

Why ministry leaders aren’t always good communicators and what to do about it

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Leaders communication challenges
Leaders can't sit at their desks to create all communications needed--they need a team to help.

The important term in the headline here is "aren't always." Ministry leaders, including pastors, leaders of groups like Young Life, and missionaries are almost always great verbal communicators or they wouldn't be in ministry. They do great talking to groups, teaching, challenging, motivating. But in today's multi-channel communication universe, that isn't enough.

What's needed today

When the Apostle Paul said he needed to be "all things to all people that he might win some," he had no idea of the multitude of communication tools and effective ministry program needs today, but his words couldn't be more true in this area.

You need a variety of communication tools because no church or ministry is a homogeneous group when it comes to what communication tools works best for each person in it.Your message stays the same, but for different groups of people to take it in and act on it, you need different ways to reach them. Here are some examples:

What works in a church

In the church, some people like the traditional bulletin and print newsletter to find out what's going on at the church. Others prefer to get their church news online. Others will only pay attention if they get a text message just before an event and others need large print format to stay informed. In the church if you want your people to know what is going on and to take part, it doesn't matter what you as a leader like or think is useful and proper for the church. What matters is what channels of communication are the various people in your church are responding to.

In the church we always need to remember that the majority does not rule when it comes to being a servant to all. There may only be 4-5 or 10-20 people who still need the newsletter printed out and mailed to them, but we must always remember that our Lord went after the one little sheep. He expects us to value the straying and weak in the same way. [Read more...]

Is your website an open door or barrier to your church?

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Church website=church door.
Your website can either be an open door or a barrier to your church--it's your choice.

Today, if we have a question about anything, where do we look up information? If we want hours of operation, products offered, staff bios? If we want to know what movie is playing, what time a concert starts, what classes are offered at a college where do we do to find out? Obviously, we go to the website. It's the same whether we are looking up information about what computer to buy or what church to attend.

We judge the organization, its people, and its products based on the website. If the website gives us winter hours and it is spring; if the sale has been over for weeks or if the hours of operation are incorrect, we aren't likely to visit the business or have confidence in it. If the business is a franchise and the website is an obvious template, with little local personalization, we won't think much about the technical skills (equated with competence overall) of the staff. Again, we judge a church the same way.

Unfortunately many church websites don't meet the minimal standards.

Though lost customers may be bad for a business, the consequences for a church are much more serious. Following is an example of what can happen and then some suggestions for change.

True story here

A couple hadn't been able to attend church for some time after moving to a new community because the wife was ill. Her health improved somewhat and they were excited about attending church the following Sunday. It wasn't easy for her to get up early, take the needed medications, and prepare for church, but they loved going to church and after checking out many churches in the area found one on the web they wanted to visit. The website told them the details, time it started, directions, and they assumed, all they needed to know.

As they walked through the doors they were met by a woman who said, "do you know what is going on today?'

"No," they replied.

"We are not having church today, we are doing a community service day. You can stay and work or go somewhere else."

When the couple asked why this was not on the website—the woman replied, "It probably should have been. I'll pass that on."

It was not a pleasant encounter and the couple left.

What if. . .

The couple who related the story to me, consulted the web again, and went to another church later that morning. They were upset at that church and may or may not visit again, but they are believers in Jesus and will eventually find a church home.

However, what if the visitors had been a couple in emotional crises? What if they were not believers in Jesus and had finally worked up the courage to visit a church only to be told that it was a day for the insiders to do a project and that they were not included? What if it was the last time a person who had been hurt by church leaders in the past decided to try one more time to attend before giving up on church completely?

Of course we can't know the situation of every person who comes through our doors and of course there are always people who won't read notices no matter where we post them, but there are things we can do to prevent potential spiritual disasters and that in addition are simply good business sense and good manners.

A primary recommendation

Keep your website CURRENT! Not only on your home page should you have any changes that differ from your normal schedule, but also on the pages that list ongoing events. For example if your service is cancelled for a work day, on the home page, if you have rotating headers, one should say "WORKDAY this SUNDAY—no regularly scheduled services.

A similar message should be on ALL listings of your service times throughout the website. This is because you never know where people will drop into a website based on the results of a search engine.  If you've done these things and a visitor still shows up – honestly apologize and ask them how you could have communicated more effectively.

A foundational to-do—learn how to create a living website

Your website is not only a static brochure, but should be a living, ever-changing communication vehicle with your community. Having said that, there is also place on your website for static information that rarely changes—staff bios, overall vision and mission of the church, etc.  Information like this is essential and having it in a consistent location is one of the primary benefits of a website as opposed to the ever-flowing river of social media.

Social media is at best an interactive communication tool useful most often with people who are already interested in or involved in your church—but it is a lousy tool to find out about the background of the staff, the beliefs of the church, or for an overview of the children's ministry. A website is the perfect tool for this factual information, but even though this information stays relatively the same, it must also be updated immediately when things change.

To make your website living, you must have a website that the church office staff knows how to modify. Before the objections start, there is absolutely NO EXCUSE for members of the church office staff to not know how to modify your website. Churches have had access to the Internet for over 20 years and most churches have had websites in some form for over 10 years. But for some reason, many church communicators, including pastors and church office staff think they can't create a website, modify an article, or create a blog and that simply is not true.

Get a grip people—if you want to communicate to your world today, you must to learn the language of the digital world. It isn't that hard, it is exciting, and can be tremendous fun. You've learned how to drive a car, use a computer, and any number of additional skills for your work and life. You can learn this.

More will be coming on this site about websites and how to create them, but in advance of that, there is an abundance of instructional videos, books, websites, and tutorials on how to create websites and blogs with WordPress— the free and easiest way to do it.

Finally, all the above isn't simply a push for church staffs to update their websites, so visitors aren't turned away; it's about doing all we can to help people find Jesus. Throughout history missionaries have learned new languages, given up family, safety, and comfort to share the gospel. Our challenge is to become fluent cyber communicators, let's not be found wanting in this.