Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.
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Don’t just change the music! or why you might need different bulletins for different services as well

19 September, 2008 By Yvon Prehn Leave a Comment

A "seeker-friendly service" involves more than a praise band and upbeat singing. If you really want to reach a variety of people, you may need to change more than the music. Your worship guide or church bulletin may also need some changes.

In recent years many churches have realized that not everyone likes the same sort of music when they worship God. After fussing and fighting for a number of years it seems like churches realize that they don't need to totally change the style of music for the entire church. A much more peaceful and positive response in many churches has been to have different styles of music and worship at various times on Sunday mornings and Saturday night.

In addition to changing the music, if churches are serious about communicating to specific audiences within their churches, the style of communications given to them needs to change also. Many of the announcements and basic messages can be the same, but some modification in design, typeface, illustration style, and some of the content can make a world of difference in communicating effectively  to your specific audience.

If you use the same bulletin for everyone, it would be like expecting everybody to get their news from the Wall Street Journal. Some folks prefer the Journal, but others read USA TODAY and others prefer televised news on CNN or social media. The same news is reported each day, but it's modified to the tastes of each audience. The core of your message and the truth of the gospel remain the same but you might want to modify your presentation in terms of your communication styles.

How this might work out in practice

Let's use as an example a church of about 1200, that has a new pastor with a desire to reach his community for Christ. The church has three services, each of which is designed to appeal to a specific group of people. Below are some possible suggestions for church communications for three different kinds of services. First I'll describe the services, the target audience for each one, and then some suggestions for how you might modify the worship guide or bulletin for each one.

The church services:

The 8:00 service is very traditional, designed for folks who have been coming to the church for many years. The service is the one the majority of the senior adults attend.

The 11:00 service is the contemporary service. The worship leader is part of a contemporary Christian rock group and the music includes a drummer, keyboard, guitars and piano where the worship leaders sits and sings. The motto for this service is:  the 11th Hour: it's never too late for truth, god and rock and roll.

Yes, the word, "God" is in lower case-that alone offends some of the folks from 8 am, but seems normal to an age group where many music covers have all the words in lower case type and text messaging is all done in lowercase.

The 9:30 service not only meets at an in-between time, but the format of the service is a mixture of traditional and contemporary. It's the service attended primarily by families.

Suggestions for the Bulletin or Worship Guide for each service

8:00: a traditional service needs a traditional bulletin.

Whatever your church has been doing in the past is probably primarily what you'll want to do for these folks. When a church is making lots of other changes in services, times, and music there is no need to change the traditional bulletin just for the sake of making changes.

Some possible modifications:

-Consider using larger type that is easier to read for an audience primarily made up of seniors. 12 point would be the smallest you'd want to use and you might even try 13 or 14 points. A little extra leading (the space between lines) makes text easier to read also.

- A serif typeface, (something like New Times Roman or Cambria) is more traditional in look and will probably be preferred by this audience.

-Don't use too many typefaces or a variety of wild and crazy typefaces for this group.

-Section of prayer requests can be more detailed and is often expected by these people who are often the prayer warriors of the church.

11:00 a contemporary service needs a contemporary bulletin

If the person doing the traditional bulletin doesn't like contemporary, Christian rock music, they may not be the best person to design this bulletin-it helps to love the life-style or at least appreciate it to create publications for it.  The inspiration for this bulletin would come from online music covers, publications that appeal to that audience, television channels such as MTV, and the graphic style it uses.

Some possible modifications:

-There are two overall options you could consider for this group. One would be a very colorful look or the other option would be a totally black and white look.

-For either one use lots of images and less words.

-Make the church websites or sections of the web site ea for more information and make the website, Facebook, Twitter or other social networking connections printed on the bulletin.

-Use contemporary typefaces for the majority of the publication. Clean, sans serif faces such as Ariel, Eras, Franklin Gothic (actually any of the "Gothic" styles would work well) or Verdana could work well. Combinations of the regular type with bold have a contemporary look. Many contemporary publications use type at smaller sizes, 9 or 10 points with lots of leading (space between the letters).

-For some groups or advertisements, try the grunge typefaces. These are the typefaces that look like the letters are broken.

-Don't use funky, old-fashioned clip art here. Either use something contemporary like Art Parts, or leave it off altogether. Photographs , especially just a few used more as graphic illustrations can work well with this kind of design.

9:30 a family-oriented service needs a family bulletin

This bulletin or worship guide would probably have lots more information than the others. It's important to remember that the bulletin for this group is key to involving them in additional activities for the church. Also, what you put in this bulletin will let families know how you feel about children at your church.

Some possible modifications:

-In addition to the worship guide or bulletin itself, consider producing a children's bulletin in addition to the one for adults. A fun sheet with Bible games, a place to doodle and perhaps a short lesson, plus a pencil to write with can be a great gift to parents as they come in with their children.

-Be sure to give complete details on all the programs in the church for families.

-For special events, create bulletin inserts designed to be posted on the refrigerator. Many churches now call these mini-billboards, Refrigerator Reminders, because they know for a busy family, if it is on the refrigerator, the family will remember to attend. If the event is just part of a list in a bulletin, it will probably stay in the Bible til next week and the event will be missed.

-For typefaces, Bookman is the classic typeface for children's materials (that's the one the Dick and Jane books were set in), Century is a very easy to read typeface for adults and kids. Comic Sans is a fun face for special events advertisements for kids. A variety of typefaces for different sections or advertisements can work well for this group.

-This would be the bulletin for fun clipart and graphics. Colorful, family oriented pictures of people on the cover would also work well for this group.

There are so many ways you can modify your publications to better serve the various groups you are trying to reach. The above ideas hopefully will serve as inspiration starting points. To figure out what will work for you, observe who attends what service. If possible spend a little time finding out what publications they like to read. Look at them and design your publications in the same style.

Possibly a time to develop a communication team

Yes, it is a lot of work to do different bulletins for each group. This might be an opportunity to recruit and develop a communication team. The members could be volunteers who would take the basic church information and adapt it for each group. From working on the bulletin, the team members might expand to helping create other communications for each group.

If you take the time to do these modifications, it will be one way to illustrate to your people a picture of our caring Lord, who loves each of us individually and who has an individual plan for every life.

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Filed Under: Church Bulletins Tagged With: church bulletins, church communication, church visitors, Communications, yvon prehn

Flashy multi-media in church communication and why it doesn’t always work

2 August, 2008 By Yvon Prehn Leave a Comment

True story here: A church wasn't getting the response they wanted to get people to attend the various events of the church including small groups.

Their response: Instead of asking folks why they weren't coming, or doing an informal survey to see what they were or were not communicating with current materials, someone made the suggestion that the church start a new video newscast during the church service. The thinking was something like  "this is what will appeal to people today."

Two interns from the local Bible college were the newscasters, and with a team and a bit of time and effort, produced a highly entertaining video. Announcements were made for more folks to join the news team and to help with the production; mention was made of upcoming events of the week and the congregation encouraged sign up for small groups. The congregation loved the videos for the two weeks they were produced. They were filled with chatty banter, silly jokes, and tasteful humor.

Did that increase attendance at church events and especially in small groups?

Sadly, no. There was no increased attendance in small groups. [Read more...]

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Filed Under: Church Outreach and Marketing, Leading & Managing, Multi-media Tagged With: church leadership, Communications, Multi-media, PowerPoint in church, video in church, yvon prehn

Don't hide your PR materials on your website

7 July, 2008 By Yvon Prehn Leave a Comment

One of the attendees at my seminar asked me to look at her online newsletter and website.

The website was attractive and welcoming, but there were no links to a "newsletter." However, because I see the publications from hundreds of churches each year, I suspected that the label "Messanger" was probably the newsletter. I clicked on it and it was.

I emailed her back and let her know that though both the website and newsletter were well-done and very seeker friendly, this was a good lesson for all of us--when we know and love certain publications in our church, we need to remember that unchurched folks visiting a website might not know the favorite name that we have for the publications.

A church newsletter is a great way to introduce your church to potential visitors who may be checking out your site to see if they want to attend your church--but if they don't know the name of your newsletter they may not be able to find it.

Application: make it easy for people to find things. Use their generic name: church newsletter (not The Messanger), children's ministry (not PromiseLand), single adult ministry (not OASIS) and so on.

Make it easy for people to connect, come visit and get involved.

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Filed Under: Church Outreach and Marketing, Website Creation Tagged With: church marketing

You also communciate by what you don't do—the importance of the people channel

25 March, 2008 By Yvon Prehn Leave a Comment

True story here: a couple had started attending a new church. Excited about it, when the church asked for volunteers to work at various tasks for the Easter service, they signed up, adding a little note telling how they were looking forward to doing this, really wanted to serve wherever needed, would come early to make sure they could be put to work.

A week went by and two. No response from the church via email or phone.

At the Easter service, the person in charge of volunteers by chance encountered them, "Oh, I didn't get around to calling you—I have enough people now, but do you think you could stay after to clean up?"

The couple honestly had a firm commitment to be somewhere directly after the service, but I doubt even without it, if they would have volunteered to help. Sadly, I doubt if they will volunteer for much of anything again.

What you don't do can hurt deeply

I'm sure the person in charge of the big Easter production didn't mean to be unkind, but she was. She didn't mean to make these new folks feel unwanted and ignored but she did.

This illustrates the very important power of the people channel in communication. We pay close attention to our print and digital channels in our church communications, but the people channel is equally important. No matter how great your graphics or content, if you treat people rudely (and to not respond to a request for volunteers is very rude), that is what they will remember.

Never ask for something in a church publication, if you don't follow up. Even if you have to say you have enough volunteers, have the courtesy to call and let people know.

People are far more fragile in their emotions that they will often let on and we must honor every effort they make to reach out to the church. To not do that communicates loudly that you don't care.

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Filed Under: Church Outreach and Marketing, Multi-Channel Communications Tagged With: Communications, Easter, multi-channel communication, volunteers, yvon prehn

Don't launch a website too soon

15 February, 2008 By Yvon Prehn Leave a Comment

People go to church websites for information.

I constantly emphasize that in my seminars—they are not going to your church website for their multi-media thrill of the week. A flash intro, moving parts, great graphics—these do not equate to a great church.

I was reminded of these lessons, when this week, I was looking at a new church website. This church was very excited about finally having the money to do a really "professional" website and they paid a bucket of money for it, as I discovered when I clicked on the link at the bottom of the page that took me to the company that made it. It had a great opening page, lots of moving parts, and color and excitement.

But I really wondered about the integrity of the company that created it and the wisdom of the folks at the church who ordered it because many of the placeholders for content, e.g. bios of the staff, including the senior pastor, schedules, photo albums, details about the various ministries in the church,  were all empty.

The place-holders were there, but little content was behind the initial click.

As a potential visitor or seeker, if I was checking out a church I don't think I'd be very impressed with one that had a fancy opening page, but didn't tell me a thing about the senior pastor or any of the other staff.

PLEASE, put content on your church websites and don't launch until you have all the sections with something in them. You don't have to have a deep and extensive website at the beginning, but the basics, such as who is the pastor, and the basics about core ministries are really essential.

Without content, it's worse than no website at all—it says this church didn't plan ahead, this church cares more about show than substance. This is definitely not the kind of information you want people to get from your website.

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Filed Under: Church Outreach and Marketing, Website Creation Tagged With: Church Websites, Communications, multi-channel communication, yvon prehn

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