Sometimes we work so hard on our printed and digital connections we forget about the most important one of all--our people. Chris Walker, aka, the Evangelism Coach has a great article here about people who were so upset with the rudeness of church greeters, they wrote it down on a response card. Studies show that for every complaint someone actually takes the time to write about, there are many more upset people, who don't take the time to write.
Check out the article here as well as many resources on Chris' site. He has excellent training and resources for church hospitality and evangelism. In addition, he's a thoughtful, insightful writer--I highly recommend his material.
CLICK HERE to go to this site: http://www.evangelismcoach.org
Please share your thoughts, comments, questions!