Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.

Is video the best way to market your church?

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The title of this article is a trick question. There is no BEST way to market anything to everyone. However, video is obviously an extremely powerful medium as the current advertising campaign by the Mormon Church illustrates. Some comments about that project, some suggestions for creating your own videos, plus some suggestions on how you can combine video with other communication resources follow for an effective multi-channel outreach.

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An extraordinary example of video sharing

Most likely you’ve seen some of the “I am a Mormon” videos on television or on the web. If you haven’t, I encourage you to look at them at www.mormon.org. I must admit to a bit of trepidation in referring you to the site because it is very powerful in advancing the Mormon religion.

My trepidation comes from the fact that I am not a Mormon and that I do not believe it is a Christian faith that correctly represents my Lord and Savior, Jesus Christ (for excellent apologetic resources about the Mormon Church, go to www.equip.org).

That being said, you cannot help but greatly admire the overall campaign and the extraordinary production quality of the videos and the site. They have taken a large cross-section of people and through video and text have them tell their story. The stories are from women, single fathers, people of various races. The cynic in me notes the somewhat excessive attempt to break from the stereotype of Mormons as primarily white males, but cynical or not, the message comes across that all sorts of people, people like you and me, are Mormon.

The videos are short and though they focus on people telling their story, each story is a very carefully edited view of life that emphasizes Mormon values without much detailed information about theology. In short, they have perfectly captured the spirit of the age where relationships are primary and asking deep questions is pushed aside for warm feelings and the appeal of being part of a caring, loving group such as this.

This is not the time or place to critique in depth their theology, but as an example of extraordinarily well-done videos to advertise a church, they are brilliant.

A great resource for how to create your own videos

Few churches have the resources to create videos of this quality—though some do and of course this magazine has a sister publication that is filled with great information all about video ministry. Be sure to sign up for it if you don’t get it at: http://www.christianvideomag.com.

A resource that I personally cannot recommend enough is www.webvideouniverity.com. There are lots of video training programs out there that, in my opinion, were too over the top to be really useful to the average person (not video ministry unit in a large church), who simply wanted to do some videos for teaching and ministry.

The person who runs the site, Dave Kaminski is an excellent, teacher who knows his topic extremely well and can explain it effortlessly. I personally highly recommend that you sign up for his video tip of the week and you can do that on his site, www.webvideouniversity.com. He offers an excellent, professional training course, plus training on specific topic including How to do Screencasts and How to use your flip-style camera to create videos. Please remember my ministry does not participate in affiliate programs or take advertising—I recommend what I genuinely like. To read a more detailed article on how his training helped me, go to this link:

https://www.effectivechurchcom.com/2011/01/powerpoint-to-screencasting-how-to-improve-your-church-communication-on-the-big-screen/

How to combine video with other communication resources

Once you have created videos, you need to let people know they are available. You can do this in a variety of ways.

Social networking is an obvious one. You can upload videos to the numerous video sharing sites available, but if, like the Mormon videos, you may want to drive people back to your primary site, don’t upload all of them to YouTube or Vimeo or whatever else you use. Upload only a few teaser ones with links to your primary site.

Putting up links to short teaser videos, announcements of them, and links to a complete video site are obvious content choices for your church’s Facebook, Twitter and similar sites. We have recently assigned a person in our adult education class at church to be our “internet evangelist.” Her job is to continuously update our Facebook and Twitter accounts, plus interact and link with the main church site and the various members Facebook pages.

Don’t forget the power of paper

If you’ve done some things online that you and your people love, follow the lead of many national advertising companies and use print to inform people that the online material exists and to link them to it. Check out your snail mail this week and note how many advertisements, especially in the form of postcards, are created to get you to a website.

You can either do a postcard mailing from your church or you can create postcards in church office, and make up enough of them for every person in the congregation to have 3 of them. Put them in the church bulletin and then on Sunday morning, have the Pastor ask everyone to give or mail them out to friends or neighbors who might like to look at your videos.

We’ve found business cards with a condensed message are a great way to get people to our church and ministry websites. Make up a large number of them for the members of your congregation, give them out and encourage people to pass them on to friends. In the midst of life, we have lots of conversations and if your people are excited about some videos you have produced online, maybe even if they are part of it, they will want to tell their friends about it. Always having a business card with you that has the URL is a great way to share and connect with friends.

The pastoral uses of paper

Creating print items for your people to give out accomplishes lots more than simply adding another communication channel. You are also involving your people in outreach in an active, hands-on way.

Outreach is the task of everyone in the church—not just of those whose job it is to create professional communications while the people in the pew sit quietly and wait for new people to come. When you have invitation cards or postcards and everyone is involved in handing them out, they will most likely talk to the person to whom they are giving the card and nothing beats a personal recommendation for great marketing, whether it is for coffee or churches.

When the church is growing because people are involved in inviting, it also helps them be more welcoming when newcomers arrive—they are expected and prayed for.

Yes, it is more work to create the print communications and involve your people in using them, but remember when Jesus gave the Great Commission, he didn't pull aside a select group of marketers or pastors to go and share the gospel message. He gave the challenge to everyone listening. Sharing, marketing your church is everyone's job.

Bottom line

Video may not be the most powerful way to advertise your church, but if you create them yourself with honest, true content and use combine your use of video with other channels of communication; you will have a tool in the never-ending challenge of ministry to powerfully communicate your message.

Powerpoint, Screencasting & Video: how to improve your church communication on the big screen

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One of the things I love best about this ministry is that I get to research resources for church communicators and then pass on great ones to you. I do this in a way that is perhaps a little bit different than some reviewers or bloggers in that:

  • I only pass on what I genuinely like. I pay for all the materials I review, I don't get free review copies.
  • I don't take any kind of affiliate or referral compensation, to keep my referrals honest (I have a selfish heart and I couldn't trust myself if I did).
  • I use what I like in real ministry settings. My husband is a bi-vocational pastor and we are responsible for two significant teaching ministries at our church. I do all the communications for them as well as a large part of the Bible teaching. If the products I try don't work in those settings, I don't pass them on.

With those disclaimers in mind, I'd like to share a resource that I have found extremely helpful:

Web Video University

This site is run by Dave Kaminski, one of the best online teachers I've observed. He knows his material really well and does a great job explaining and illustrating it.

To check him out, don't go directly to the website www.webvideouniversity.com, because it looks like just another sales pitch for making money with internet video. In ministry we have very different reasons for doing video and though his sales page wasn't tacky or as tedious as some, it didn't tell me what I needed to know. In fact, it was this page that kept me ignoring his site for months. My opinion changed however when I signed up for the free weekly video tip. A collection of these is at the link below and I STRONGLY recommend that you check this out:

http://webvideouniversity.com/podcast/

Once I started getting his weekly video podcasts and checked out the podcast site, I was impressed.More than impressed, I realized that Mr. Kaminski had a depth of knowledge that would be useful for the things I wanted to learn to do.

I had been looking for a way to improve my webinars and was very interested in learning how to do both Screencasts and videos with a flip camera. Screencasts are a sort of PowerPoint on steroids that you can then turn into webinars or videos. Though I've used PowerPoint, literally since it was invented and have taken a number of classes on it--I knew I was not making the most of it and using animations to make things move, expand, appear, etc. was not something I ever felt I made the most of. It seems like a lot of videos these days consist primarily of moving words. Though there are a number of ways to do this, a screencast using PowerPoint is probably one of the easiest. After watching his video training series Screencasting, —it has changed the entire way I approach teaching with PowerPoint and in the coming months you'll see the results of that on this site.

I have recently signed up for the course on creating videos with the flip camera and the overall video course--lots to learn, but I have been extremely impressed by the site and resources so far and wanted to share them with you.

Never let your videos stand alone

Video is a fantastic resource, but it is not the only resource you should you use to communicate your message or market your church. Please read this article: "Is video the best way to market your church" (Click on title or HERE to go to it0 for some advice on some excellent examples of church marketing videos as well as advice on the print and other communications you need to create to make the most of your videos.

How a limited number of communication channels limited the ministry of a church

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When you look at your church communications plans and goals for all the options you have in communication channels, it would be helpful to look at this question from one church and my response to it:

“We have a website and bulletin, both of which are beautifully done, and we put the newsletter in a PDF email format on the website, and still nobody comes to our events! People say they don't know what is going on. We decided to cut down on the number of communications we were sending out so as not to overwhelm people and now even less people attend events than did before.”

Though I tried to sympathize with their situation I knew immediately what was happening—it’s a common response to shifting technologies that I’ve heard from many church communicators . Like Solomon said, “there is nothing new under the sun.”

Though church communicators often feel alone because they seldom have the opportunity to talk to other church communicators, many churches have the same frustrations. One opportunity the Lord has given me from traveling thousands of miles every year for over a decade and interacting with many church communicators online, is that I have a bird’s eye view of what is going on in church communications and most of the problems experienced by one church are experienced by many. This situation was not unique--there were several  incorrect assumptions they were making that may have caused their problems .

The rest of this article is an expansion of the advice I shared with them.

Incorrect assumption #1: Assuming less communication is more effective than more communication

Go ahead; read that statement again. It’s goofy.

Imagine trying this in a marriage: "Sweetheart, I think we can communicate better if I only talk to you once a week and only in the way and time I want to."

We know a lack of communication would kill any marriage, any relationship, but it is amazing to me how many church communicators say similar things with a straight face. Less communication doesn't improve any relationship or make any response better.  It doesn’t matter how busy people are who how new and appealing a technology is. In communication, less is seldom more.

Think about it:

  • Do you think direct mail marketers communicate less because mailing less is the best way to sell their product?
  • Do you think a TV advertiser will limit himself to one commercial an hour so that people won’t be tired of hearing about his insurance company?
  • Do you think your spouse will know you love him if you only tell him that once a week so as not to be an emotional bother? Or better yet, never verbally tell him. Or maybe it’s your wife—if she is twenty something and loves the web, you decide the best way to communicate is to post your love for her on a marriage communication Facebook page that you update on a weekly basis. Do you think she'll appreciate your technical expertise in your disciplined, yet technically perfect, declarations of love?

The answers to these questions are obvious and it should be obvious that putting out less communication is NOT the way to be more effective in your church communication ministry. It takes a lot of communications in every available channel to get across the ministry messages of churches today.

Why is it that so many people in so many churches make this statement? I think danger #2 answers that question.

Incorrect assumption #2: Assuming that everybody sees, reads, remembers, and pays attention to every communication you put out

This assumption is wildly far from true. Yes, people might get tired of things if they saw every email, postcard, bulletin insert, and web posting on a topic that we put out, but they don’t.

Studies show that less than 20% of your congregation is at your every week in a month; 30% are able to be there 3 weeks out of a month; another 30% 1-2 weeks out of a month and about 20% of your church people cannot attend on Sunday (often work-related these days). If you only advertise something for a couple of weeks, probably half your people never even see it. Also, do you believe 100% of the people there each week are paying attention to every word you print and every announcement you make? Have you ever tracked how many people come in after the PowerPoint announcements?

For other forms of communication, remember not everyone has email and lots of people who have it don’t read it very often. Not everyone reads all their postal mail. Not everyone can read. This is a sad fact few churches take note of and in addition, some people, who may be able to read in one language, cannot read English well.

That’s why successful advertisers know that repetition, repetition, repetition of the message in every possible channel is the only way to make sure a message is communicated. You may be sick to death of a getting out a message that most of your audience will only hear once or twice.

Incorrect assumption #3: Assuming all your people want to receive communications in the same way you do. In other words, assuming your preferred communication channel is the preferred communication channel of your church members.

This is the big one and a danger many church are falling into today with the best of intentions.  The danger is that they were putting out communications in the channels they preferred (they told me this honestly) – and that preference is the same for many church communicators—primarily web and PDF email.

Though these two communication channels are easy for churches to produce, they are not the channels easily accessible to or preferred by many people. Few folks will wait for a large PDF to download with a dial-up connection. Even if they can download a PDF newsletter, not everyone likes to read them on the screen (especially if the creator of it designed it for paper, not screen reading). If they don’t want to read it on the screen, they may begrudge the ink cost to print out all the pretty colored pictures that are in the newsletter.

Few people will go on to the website to hunt for details of where to go for a church activity, especially if they remember at the last minute. If you have not been totally up-to-date and complete about the times, dates, locations and all important scheduling details for church on your website in the past, people won’t even think of going to it. A postcard or bulletin insert on the refrigerator with all the times and details may be a more useful channel, if not as exciting or cutting edge. Much of this is changing and the web is becoming more and more important, but it takes a long time for any newer technology to be used by many of people in the church. Even as more people are online more, most churches are not up-to-date with even facts on their websites.

For youth events, if the information isn’t accessible by cell phone; it probably won’t be accessed. Cell phones and texting are the primary means teens communicate today and if a church staff member does not have the technology or the skills to use this channel, they will have difficulty communicating with them. Mobile phone accessible websites and information are becoming essential for some age groups. Often this requires design characteristics (much more simple sites) that may not be compatible with the overall church website.

Why it’s easy for churches to fall into these dangers

In my seminars I remind church leaders of the “church office bubble,” the world those of us who work in the church live in. When we are in it, it is so easy to forget what life is like for those who do not live in our familiar bubble. We know understanding and overcoming our tendency to use jargon and talk to ourselves is foundational to outreach communication success, but it is also important that we are aware of our unconscious preferences in communication channels and how these affect the communication of our message.

The issue in choice of communication channels is that those who create communications and those in the church office are included in this, by their natures and jobs are often "early adaptors."  Some love the technology; they want to try all the latest and greatest tools. Some may not love it personally, but their church office manager or pastor does and there is often subtle peer pressure to learn and create with the latest technology. These tendencies are understandable, but we have to be careful that they do not negatively influence our communications by causing us to produce communications that we like to produce, but that are not necessarily ones people want to receive.

The folks from the church referred to at the start of this article, which were experiencing a low response, really liked creating the fancy bulletin, the PDF newsletter, and the website. That’s great that they enjoyed doing those things. But by their own admission, this focus on what they considered simple to do and cutting-edge was not working with many in their congregation.

Bottom line: create what you love because some of your audience will love it also, but in addition, love your church audience enough to create a variety of communication channels so that the people with the slowest computers and those without computers will also hear and have the opportunity to respond to the communications from your church.

Biblical considerations in multi-channel communications

Technology aside, we must always remember that those who name Jesus as Lord must always keep our eyes on Jesus and his Word as our guide for every aspect of our communications.

One theme woven throughout the fabric of the Bible is the concern of our Creator for the poor. There will always be inequalities (in everything from finances to bandwidth) in our fallen world and there is always the temptation of those who have much to ignore those who have little. This is as true in technology as it is in monetary resources. There is always the temptation for those who minds work quickly to be impatient with those who learn slowly; for those who love the new to disdain those who fear it.

If Jesus is Lord, we may create an incredible multi-media website and full-color email blasts; but we make sure there are also postcards, large-print bulletins, and handouts and personal phone calls for those more comfortable with these channels of communication.

Remember, doing this sort of servant work for "the least of these" is doing communication work for Jesus. He who created and named all the stars is not impressed with our technical abilities, but when we pour our hearts out in communication projects, both complex and simple, to make sure everyone is informed and shown love by the time-intensive work required—those channels of communication merit his favor.

Open Letter in response to a church secretary whose job was cut

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I received the email below from a church secretary whose church terminated her job because of the challenging financial times we are in. In the time spent praying over how to answer wisely, I realized that an answer to her questions and some comments on her situation might be useful to other church communicators, so I am answering in the form of an Open Letter.  Below is her email and then my response, her name and church are confidential.

In this tough economy many churches have had to make the tough decision to no longer have a secretary.  I am trying to communicate to the congregation that I love the Church and support the decision that was made.  On the other hand when I am in service I want to cry because for me this drastic a change is very scary.  So I may need a break not from God but from the Church so I can refocus and not be the cause of any problems (many do not agree with the decision).  Do you have any suggestions on how to communicate this in a positive way to the congregation.  (PS - I have not been able to have a Sunday to just worship since I started 3 years ago.  People always assume I am working if I am here, despite reminder that I will take care of that when I am working on Monday)

My response, an open letter

First of all, let me say that I honestly feel the pain that underlies your question. It is more than theory—my husband was on staff of a large church and we had a huge and successful Single Adult ministry that was our life—and his position was terminated because of budget cuts. While serving as a bi-vocational pastor since then, we have had some interesting experiences with churches promising to pay and “budgets just not working out.” Whatever the reason, when money, one’s income, and all those sorts of financial things get tied up in our church life, it not only becomes challenging financially, but messy and potentially very destructive to our own spiritual health and that of others in the church.

Ultimately, what you decide to do is between you and the Lord Jesus and I know you will be spending much time in prayer and in His Word to decide your actions, but since you asked, let me share some thoughts that I trust are guided by Biblical principles. I will try to summarize your concerns and then offer some thoughts and Biblical advice on them. [Read more...]

Ministry opportunities your website may be missing

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Every church knows they need a website and most churches have them today. Sadly, however, many churches buy a website creation program and do little more than fill in the blanks needed to make sure that something is on all the template pages.

Sadly that something is often no more than a paragraph, that once entered is often forgotten.

The church can say it has a website, but a website like this misses many ministry opportunities, including:

The staff misses the opportunity to become real people to their community.

Is the pastor a real person? What does he or she really think about God or problems or people? Are they in touch with the real world? If the pastor writes a blog or articles, people checking out the church can get a real sense of what that person is like. Not only the pastor, but Bible class teachers, the staff, ministry leaders, small group leaders, all would benefit from an online presence. People in your community are looking for real people with the answers to spiritual questions. The web provides a priceless opportunity to allow people to get to know you.

One caution: NEVER have your blog written by someone else—blogs or online articles do not have to be perfect literary masterpieces to touch people, but they do have to be honest. [Read more...]