Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.
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FREE e-book download: Are written bulletins still needed in the church?

16 July, 2019 By Yvon Prehn Leave a Comment

Are Written Bulletins Needed
Church bulletins can accomplish many things to keep people involved in the church that digital media cannot. CLICK on the image above to download your FREE COPY of this e-book.

From my email:

"We're doing our announcements on PowerPoint and we have all the information about our weekly activities on our website. We are an outreach oriented, contemporary church and our staff has been wondering-do we still need a written bulletin in this age of technology?"

This is a great question. The answer is more complex than a simple "yes" or "no," so let's take some time to explore the issues.

The context of church communication today: multi-channel

Before we look specifically at the bulletin, it helps to look at the context of church and ministry communications overall. At my church communication seminars, I am often asked, especially by churches involved heavily in technology, if there is ONE way to communicate that works best for churches today: it is the web, email, PowerPoint, and texting, or through blogs, podcasting, twittering and social networks?

Understandably churches feel overwhelmed by the volume of communication that needs to take place and if they could just concentrate on one or two technologically powerful tools, church staffs often feel life would be so much easier. Unfortunately, ministry communications isn't an area where church life can be simplified. The reason is in the church today we have people who span every level of involvement in technology from those who are never unhooked from their web-enabled cell phone and who check their email as it comes into those who will live long, happy and fulfilled lives and never go online.

If we follow the biblical command to "be all things to all people that we might win some," yes, we need the latest tech tools and means  of communication, but along with the killer website, witty and engaging social media, and fantastic slide shows at worship, handwritten notes from the pastor and printed calendars are still useful-and so is a written bulletin.

We live in an age where we do need to keep adding forms of communication technology to our ministry, but where we can't really do away with anything. We need to communicate through every available channel so that no matter where people are in terms of technology they can understand and respond to our message.

How being outreach-oriented applies to decisions about bulletins

If a church is truly outreach-oriented, and if newcomers are attending each week, though we may feel that cutting-edge technology is useful for the worship service and image, it may not touch people who are new to the church.

For example, if someone comes in late, if they had trouble parking or locating childcare, they may not make it into the service to see the announcements you've just shown on PowerPoint. Also, a new person may not even know you have a website or what is on it. Your bulletin might be the first place they learn you have a website. Without a written bulletin they will have no idea what sort of activities you offer during the week or what is happening in the worship service itself.

For a truly unchurched person to visit your church, for a service to start with 30 minutes of people singing songs they don't know, and then watching an often amateur skit, all with no explanation of what it's all about and not knowing what comes next isn't particularly "seeker-friendly." I often remind pastors that it can be a mentally challenging obstacle course for a new person to make it to the part of your service where you get a chance to present your relevant and life-changing sermon. A written bulletin can explain the process and purpose and put the worship activities in perspective from the minute a visitor sits down.

For regular attendees, even if they see the PowerPoint announcements before church, chances are when Thursday night comes around and they need to remember what the kids are supposed to bring to youth group and where it's going to be held, they won't remember the PowerPoint, no matter how beautiful the graphics. For regular attenders, if it isn't on the refrigerator in the form of a postcard or bulletin insert, the chances of them attending an event late in the week are greatly reduced.

Use your various communication tools: web, PowerPoint, printed in the bulletin and other places, to enhance each other

The website is a fantastic tool to refer to in the bulletin-many church members haven't visited it and don't know it has anything for them. Your church web site can be a great place to store the pastor's sermons for downloading with accompanying notes in PDF format. It can give in-depth discussion and links of a topic the pastor mentions in the sermon. In addition, if the website is continuously updated, it can provide background, directions and more information about weekly events.

PowerPoint can be a powerful worship tool and sermon learning tool. In addition, it can work well for announcements at the beginning and end of the service for things that are going on immediately after the service, such as to invite people to the Fellowship Hall for coffee and questions.

Bottom line: though we need every tech-savvy tool to illustrate our message and for the impact and repetitions they provide, written bulletins are still a useful tool for ministry communications. They are often a visitor's only link to understanding what is going on at the service and in the church overall. They can hold tangible message reminders such as inserts to put on the refrigerator, sign-up forms for camps and conferences, and sheets for taking sermon notes. They can be scribbled on by children, read by anyone, sent to the homebound, and used as reminders of events.

Keep exploring, using and improving every new tool to enable your church to better communicate the gospel message, but don't let go of the time-tested and reliable methods such as a written church bulletin.

________________________________________

Are Written Bulletins Needed

For the FREE ebook, Are Printed Bulletins Still Needed in the Church? CLICK HERE:  Are written bulletins still needed in the church

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Filed Under: Church Bulletins, Church Plant Communications, Multi-Channel Communications Tagged With: church bulletins, communication channels, Communications, Free ebook on church bulletins, yvon prehn

Social media advice from Proverbs

4 June, 2011 By Yvon Prehn Leave a Comment

Social boom book cover
This isn't a specifically "Christian" book, but church communications will find much useful advice in it on how to use social media.

QUOTE:

Those who work their land will have abundant food,
but those who chase fantasies have no sense.
Proverbs 12:11, NIV

COMMENTARY:

As I read this verse in my morning devotionals, I thought about my current ministry strategy in social media, especially in Facebook and Twitter. I've tried to be more consistent in these communication methods because I finally have a motivation for it that makes sense to me, here's how that came about:

In many ways I am a very private person and the public sharing about daily activities done by many in these communication channels, especially on Twitter (Facebook is more social and chatty, fine for personal family and friend interaction, that's understandable), did not appeal to me. I do not really care when a person that I follow for his or her ministry advice gets an ice cream cone or has problems with air travel. We all eat and move from place to place--not exactly news flash events. In addition, having to wade through them to find useful information is, it seems to me, a waste of time.

Facebook is more social and chatty, fine for personal family and friend interaction, that's understandable. On Facebook also, you can separate personal, family updates from ministry or professional ones.

I prefer Twitter and Facebook when I can read them as more of a news feed--a running commentary of  useful updates and information coming from a person, business, or ministry rather than as an online diary.

What changed how I now use social media

The above opinions were floating unfocused in my head until I read a little book, Social Boom by Jeffery Gitomer. It is not a Christian book, but a book on sales and marketing, but it totally changed and inspired me for how I use social media. [Read more...]

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Filed Under: Social Media Tagged With: communication channels, Facebook, ministry updates, social media in church communications, Twitter

How a limited number of communication channels limited the ministry of a church

24 December, 2010 By Yvon Prehn Leave a Comment

When you look at your church communications plans and goals for all the options you have in communication channels, it would be helpful to look at this question from one church and my response to it:

“We have a website and bulletin, both of which are beautifully done, and we put the newsletter in a PDF email format on the website, and still nobody comes to our events! People say they don't know what is going on. We decided to cut down on the number of communications we were sending out so as not to overwhelm people and now even less people attend events than did before.”

Though I tried to sympathize with their situation I knew immediately what was happening—it’s a common response to shifting technologies that I’ve heard from many church communicators . Like Solomon said, “there is nothing new under the sun.”

Though church communicators often feel alone because they seldom have the opportunity to talk to other church communicators, many churches have the same frustrations. One opportunity the Lord has given me from traveling thousands of miles every year for over a decade and interacting with many church communicators online, is that I have a bird’s eye view of what is going on in church communications and most of the problems experienced by one church are experienced by many. This situation was not unique--there were several  incorrect assumptions they were making that may have caused their problems .

The rest of this article is an expansion of the advice I shared with them.

Incorrect assumption #1: Assuming less communication is more effective than more communication

Go ahead; read that statement again. It’s goofy.

Imagine trying this in a marriage: "Sweetheart, I think we can communicate better if I only talk to you once a week and only in the way and time I want to."

We know a lack of communication would kill any marriage, any relationship, but it is amazing to me how many church communicators say similar things with a straight face. Less communication doesn't improve any relationship or make any response better.  It doesn’t matter how busy people are who how new and appealing a technology is. In communication, less is seldom more.

Think about it:

  • Do you think direct mail marketers communicate less because mailing less is the best way to sell their product?
  • Do you think a TV advertiser will limit himself to one commercial an hour so that people won’t be tired of hearing about his insurance company?
  • Do you think your spouse will know you love him if you only tell him that once a week so as not to be an emotional bother? Or better yet, never verbally tell him. Or maybe it’s your wife—if she is twenty something and loves the web, you decide the best way to communicate is to post your love for her on a marriage communication Facebook page that you update on a weekly basis. Do you think she'll appreciate your technical expertise in your disciplined, yet technically perfect, declarations of love?

The answers to these questions are obvious and it should be obvious that putting out less communication is NOT the way to be more effective in your church communication ministry. It takes a lot of communications in every available channel to get across the ministry messages of churches today.

Why is it that so many people in so many churches make this statement? I think danger #2 answers that question.

Incorrect assumption #2: Assuming that everybody sees, reads, remembers, and pays attention to every communication you put out

This assumption is wildly far from true. Yes, people might get tired of things if they saw every email, postcard, bulletin insert, and web posting on a topic that we put out, but they don’t.

Studies show that less than 20% of your congregation is at your every week in a month; 30% are able to be there 3 weeks out of a month; another 30% 1-2 weeks out of a month and about 20% of your church people cannot attend on Sunday (often work-related these days). If you only advertise something for a couple of weeks, probably half your people never even see it. Also, do you believe 100% of the people there each week are paying attention to every word you print and every announcement you make? Have you ever tracked how many people come in after the PowerPoint announcements?

For other forms of communication, remember not everyone has email and lots of people who have it don’t read it very often. Not everyone reads all their postal mail. Not everyone can read. This is a sad fact few churches take note of and in addition, some people, who may be able to read in one language, cannot read English well.

That’s why successful advertisers know that repetition, repetition, repetition of the message in every possible channel is the only way to make sure a message is communicated. You may be sick to death of a getting out a message that most of your audience will only hear once or twice.

Incorrect assumption #3: Assuming all your people want to receive communications in the same way you do. In other words, assuming your preferred communication channel is the preferred communication channel of your church members.

This is the big one and a danger many church are falling into today with the best of intentions.  The danger is that they were putting out communications in the channels they preferred (they told me this honestly) – and that preference is the same for many church communicators—primarily web and PDF email.

Though these two communication channels are easy for churches to produce, they are not the channels easily accessible to or preferred by many people. Few folks will wait for a large PDF to download with a dial-up connection. Even if they can download a PDF newsletter, not everyone likes to read them on the screen (especially if the creator of it designed it for paper, not screen reading). If they don’t want to read it on the screen, they may begrudge the ink cost to print out all the pretty colored pictures that are in the newsletter.

Few people will go on to the website to hunt for details of where to go for a church activity, especially if they remember at the last minute. If you have not been totally up-to-date and complete about the times, dates, locations and all important scheduling details for church on your website in the past, people won’t even think of going to it. A postcard or bulletin insert on the refrigerator with all the times and details may be a more useful channel, if not as exciting or cutting edge. Much of this is changing and the web is becoming more and more important, but it takes a long time for any newer technology to be used by many of people in the church. Even as more people are online more, most churches are not up-to-date with even facts on their websites.

For youth events, if the information isn’t accessible by cell phone; it probably won’t be accessed. Cell phones and texting are the primary means teens communicate today and if a church staff member does not have the technology or the skills to use this channel, they will have difficulty communicating with them. Mobile phone accessible websites and information are becoming essential for some age groups. Often this requires design characteristics (much more simple sites) that may not be compatible with the overall church website.

Why it’s easy for churches to fall into these dangers

In my seminars I remind church leaders of the “church office bubble,” the world those of us who work in the church live in. When we are in it, it is so easy to forget what life is like for those who do not live in our familiar bubble. We know understanding and overcoming our tendency to use jargon and talk to ourselves is foundational to outreach communication success, but it is also important that we are aware of our unconscious preferences in communication channels and how these affect the communication of our message.

The issue in choice of communication channels is that those who create communications and those in the church office are included in this, by their natures and jobs are often "early adaptors."  Some love the technology; they want to try all the latest and greatest tools. Some may not love it personally, but their church office manager or pastor does and there is often subtle peer pressure to learn and create with the latest technology. These tendencies are understandable, but we have to be careful that they do not negatively influence our communications by causing us to produce communications that we like to produce, but that are not necessarily ones people want to receive.

The folks from the church referred to at the start of this article, which were experiencing a low response, really liked creating the fancy bulletin, the PDF newsletter, and the website. That’s great that they enjoyed doing those things. But by their own admission, this focus on what they considered simple to do and cutting-edge was not working with many in their congregation.

Bottom line: create what you love because some of your audience will love it also, but in addition, love your church audience enough to create a variety of communication channels so that the people with the slowest computers and those without computers will also hear and have the opportunity to respond to the communications from your church.

Biblical considerations in multi-channel communications

Technology aside, we must always remember that those who name Jesus as Lord must always keep our eyes on Jesus and his Word as our guide for every aspect of our communications.

One theme woven throughout the fabric of the Bible is the concern of our Creator for the poor. There will always be inequalities (in everything from finances to bandwidth) in our fallen world and there is always the temptation of those who have much to ignore those who have little. This is as true in technology as it is in monetary resources. There is always the temptation for those who minds work quickly to be impatient with those who learn slowly; for those who love the new to disdain those who fear it.

If Jesus is Lord, we may create an incredible multi-media website and full-color email blasts; but we make sure there are also postcards, large-print bulletins, and handouts and personal phone calls for those more comfortable with these channels of communication.

Remember, doing this sort of servant work for "the least of these" is doing communication work for Jesus. He who created and named all the stars is not impressed with our technical abilities, but when we pour our hearts out in communication projects, both complex and simple, to make sure everyone is informed and shown love by the time-intensive work required—those channels of communication merit his favor.

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Filed Under: Multi-Channel Communications, Website Creation Tagged With: Church Websites, communication channels, Communications, multi-channel communication, yvon prehn

Multi-channel communication defined and why it is important

10 June, 2010 By Yvon Prehn Leave a Comment

Multi-channel communication means making the most of every opportunity you have to communicate the gospel message.

Unfortunately this is not something most church communicators want to hear. In this time of ever-changing options for communicating in our churches, it is easy to be overwhelmed and we naturally want to simplify our communication workload. This desire is expressed by the question, “What is the best way to communicate with people today? Is it the web, email, or podcasting? Do we still need to do print? What works best to reach the most people?

When overwhelmed with channel choices, it is natural to want to narrow it down to one or two that will be effective.

I always feel bad as I answer because I know people want me to give them a simple answer and to tell them that one channel, especially if it is the one they prefer, is all they need, but I can’t do that. I can’t do that because to be effective in your church communication ministry, to fully fulfill the Great Commission, there is no one way.

Today to be an effective church communicator, you have to use every channel available to you.

It is the time of both/and, not either /or

No one channel will work because people aren’t any more alike in their communication preferences than they are in other areas of likes and dislikes. Some folks love to go online; others don’t have a computer. Some love words; others prefer images and videos. Some love to listen to podcasts; others don’t have any idea what a podcast is. Some text continuously on their mobile phones; some won’t read anything that isn’t on paper.

It’s challenging because all of folks just mentioned go to your church. We can’t simply pick out one way to communicate because the Lord has put us into a body of wonderfully diverse people and it is our responsibility to create communications that are useful for all of them.

To make this situation manageable for practical application in church communications, I’ve divided the many communication channels into three overall groups. It is much more difficult to communicate in all three channels, but I trust this section will encourage you and give you some strategic ideas how to be more effective as you work.

The three channels of effective church communication

Channel #1: Print

This channel consists of printed bulletins, newsletters, postcards, invitation cards, connection cards, instruction materials, printed matter of all kinds, sizes, and quality that we create in the church. Print, in color, black and white, and all its forms, is still one of the primary and most important ways we communicate with people today and will be for some time. Almost everyone has access to this channel.

Channel #2: Digital

This channel is the latest tool we have to communicate the gospel message and we use it in PowerPoint® presentations, the internet, our website, email newsletters, cell phone and small screen communications, and anything else that makes up the newest, latest, and greatest communication technology. This channel is still emerging, developing in new systems and tools, and is expanding constantly. Not everyone has access to this channel and speed of adaptation varies tremendously with age and socioeconomic groups.

Channel #3: People

This communication channel is often easily forgotten, but it is probably the most important in any church communication program. You can have the most beautifully designed bulletin and the most complete and functional website imaginable, but if the folks at your welcome center ignore visitors and prefer to chat with each other, if the person answering the phone (assuming a real person can be reached) is having a really bad day and takes it out on all callers, or if the members of your congregation ignore visitors, the most beautiful and cutting edge communications, no matter if they are in print or digitally presented, will be useless. People are the church—the church throughout the ages is made up of people. Our people are always the primary message delivery tool of the gospel, accessible at all times to all people.

We are living in a time of great communication transition

We need to keep this transition time in mind as we consider the various channels of church communication. A few hundred years from now, things may settle down a bit and everyone will perhaps receive messages beamed wirelessly into their brain stem in a way that can be turned on and off with the blink of an eye, but right now we are in the midst of the biggest communication revolution in the history of humanity and this revolution floods us with communication options of every kind. In practical terms this means you need to learn and grow in all areas of communication.

That is what this site is about and to help you do that, here are some more resources that discuss multi-channel communication:

In your excitement over new communication channels please read: Never forget the people who don’t have access to the easily created channels

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Filed Under: Multi-Channel Communications, YP Foundational Tagged With: church communication basics, Church Connection Cards, church visitor cards, Church webinars, communication channels, Communications, multi-channel communication, yvon prehn

The possible future of church communication channels

29 December, 2008 By Yvon Prehn

Once again Apple did it—and the i-phone has changed everything.

A white paper sponsored by Neu Star (Jan. 2007) began with this quote:

Mobile marketing offers one of the most effective and rapidly evolving opportunities to engage with target audiences in new ways. In the developed world, the cell phone is the ubiquitous "third screen" in most people's lives and one that they are rarely without. For hundreds of millions of people in the developing world, the cell phone represents the "only screen" in their lives and makes these new audiences easily and individually reachable for the first time. Today, cell phones represent the most personal and intimate way to communicate with individuals.

Small screen is an important channel in the future of communications. The trend for many years has been to complicate, enlarge, and illustrate. Much of that will remain, again in the channel of large group experience of communication, but much person to person communication is moving to the small screen, specifically to the screens of mobile phones.

[Read more...]

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Filed Under: Multi-media Tagged With: Church Websites, communication channels, web, yvon prehn

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