Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.

Effective WEBSITE strategy for Children’s Easter follow-up and a handout to go with it

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Children's Easter Return Card
CLICK on the image above to download the PDF. You can add specific information from your church on the back to help people return after Easter.

Many churches have special events at Easter for children. Many churches have an Easter Egg Hunt. One church in our city has a petting zoo every year. It's a fun event for kids and they serve snacks, play games, and get to interact with baby animals. Lots of unchurched people from the neighborhood surrounding the church attend.

The church doesn't do a petting zoo every Sunday. They don't serve special snacks each week to the kids and they don't have an Easter Egg Hunt each week. Also, the children's ministry doesn't even meet at the same time on a regular basis that they hold the special events for Easter.

Yet somehow, because of the petting zoo, and all the money and time spent on the goodies and the Easter Egg Hunt, the people in the children's ministry assume that the unchurched families in the area surrounding the church will come back to Sunday School the following Sunday because their kids had so much fun.

When they don't, the church staff is often disappointed, but they forget parents aren't mind readers. They have no idea what this church or any church does on a regular basis and no hint of why they should bother to get out of bed early Sunday morning to take their kids to some program they know nothing about.

A flyer like the one here is essential to give out at Easter. On the back you can invite families to your regularly scheduled children's ministry events. In addition to that, a clear link to your website can make a huge difference in ongoing response. Following are some ideas how this works.

How your website can help change this response

If you are a parent of young children, when you see an advertisement for a program for kids, a new game, a special food, anything advertised for kids, what is the first thing you do to check it out?

You will check out the website. On any commercial product or program of any kind, the website is always prominently displayed. That is the next step to find out about the product.

On the site it explains and illustrates the benefits of the product. It will answer questions, tell you where to get the product, and give you instructions on how to contact someone for more information if you have questions.

If this is the obvious that any commercial business does; why do we assume in the church that people will know all about what we offer kids on a weekly basis if we don't tell them? [Read more...]

10 essentials to prepare your church website for Easter

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Unchurched people will check out your website.
Unchurched people will check out your website if they get an invitation to your Easter service. And it won't be to listen to your praise music or admire your inspiring graphics. Here are some things to consider.

With the importance of digital information to people today, it is incredibly important that your website be ready for Easter or any special event. Before they meet your welcoming people, have fun at children's events or hear your challenging sermon, chances are they will go to your website. In large measure, whether they visit your physical church or not, may in large measure depend on what they find on your site.

Unchurched people visit church websites for the same reason they visit the website of any secular company—they are checking you out. They see an advertisement (your Easter invitation) and then go to the website to find out the details: who you are, what you are selling, how easy is it to find out information and get answers, if you are worth a live visit.

Potential customers form an opinion about a company by their experience on the website. If a company has not updated its website in months, if links don’t work, if the website is filled with splashy images but little real information, if all the terms are insider jargon (whether it's about a product or a church), if emails are not responded to quickly, a potential customer most like won’t care about learning any more about the company, let alone visiting.

Keep in mind that the visitor you sent an Easter mailing to doesn't know how nice your people are or how powerful the preaching is, or how the music will inspire them until they come to your church. Your website is what often stands between your invitation and their response.

Here are 10 suggestions to make your website one that will result in a visit to your church

1. Answer the "what's in it for me?" for your visitor

Sometimes it merely takes rewording to make the events you're doing appeal to visitors. For example instead of an insider announcement such as "traditional Kid's Kove Easter Morning" say sometime like:  "Join us for our Giant Easter Egg Hunt,  Muffins &  Juice for All Children of our community! Parents are invited to free coffee  and donuts while the kids have fun."

Make it clear that your events aren't just for members only and there is no obligation to attend.

2.  Provide clear explanations of the simple details of what you do—especially for special events

Make the service times, parking directions, child care and programs all easy to find. This is especially important for an event like Easter where you may have totally different service times than your regular ones. If you aren't clear and you don't change your usual times on your website, it can be very confusing.

Answer the question of what to wear if it matters at your church or even if it's like churches in S. California where anything other than a wet swim suit if pretty much OK. A bit dressed up or totally comfortable—let people know. [Read more...]

Why technical expertise isn’t enough for a church website

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Though technical expertise is important in the creation and administration of a website and though there are many technical experts in churches who also have great hearts for and an understanding of ministry, there are many instances where relying on technical expertise alone can have some negative effects on a church website. From the many interactions my ministry has with church website creation and function, here are some cautions to prayerfully consider.

A clarification first

Technology encompasses many tools and without the tools of technology, I wouldn't be writing this article. Technology isn't the bad guy—the problem is with people who misuse technology, who hide behind their expertise in a tool for a variety of reasons.

The purpose of this article isn't to judge motives of the people involved in making technology decisions about your website, but to caution church leaders and the technology experts in the church to honestly evaluate if the attitudes and controls over your website in the name of technology are serving the church.

This is a still a new ministry area for everyone involved and most people involved in technology in the church are doing the best they can—which is why the following cautions use the vague term "technology" as the descriptor of the perpetrator of the problems and not less helpful terms like "controlling webmaster" or  "tech-savvy, arrogant kid." Truth be told, sometimes the biggest problem with a church website is one person with the attitude that their technological expertise gives them the power and permission to make ministry decisions.

This is a challenging situation in many churches today where senior leadership isn't comfortable with technology and allow themselves to be intimidated by those with expertise in these areas. But no area or person should be out from under the authority of God's Word and the command to fully fulfill the Great Commission. The following suggestions aren't intended to incite power struggles in the church, but to encourage everyone involved in the ministry of the website to approach it with prayer and humility and an honest desire to use it to reach out to people and grow them up as disciples of Jesus.

Technology goals don't always align with ministry goals

When you evaluate how your website is working and what makes a good website, don't stop at asking if the technology is functioning smoothly or if it looks contemporary. Far more important, when people come to your website, does it answer these questions:

  • Why does your church exist?
  • What are the driving values, the key ministry issues and concerns?
  • What are the major ministries at your church?
  • What is available for kids, seniors, singles, or seekers?
  • Do you have a specific audience you minister to and if so, who are they?
  • Can a visitor to your site answer these questions, or know where to find the answers to them from their first few minutes at your site? If not, why not?
  • Are all of your schedules, times, calendars up-to-date and correct?

Your website might function flawlessly in load times and be technically perfect, but if it doesn't immediately let people know the purpose, goals, times, dates, and components of the ministries of your church and have places where they can go on the site to find out more information and connect with the ministry—you have work to do.

Technology cautions aren't always volunteer friendly

If a church website is useful, or has the most basic credibility for people to look at it and trust it, it HAS to be up-to-date. If your website isn't up-to-date (every week, every day, on a continuing basis) it probably isn't the fault of the system used to create your website. More often than not, in many churches, the problem of a continuously outdated website is the responsibility of a tech-savvy person who is the only one allowed to update the system.

No church website can serve its people if all the content has to be entered by one person. The systems used to create websites are all (or should be) cloud-based and any volunteer or ministry leader at your church should be able to create content, recruit volunteers, explain programs and keep times and events updated. Volunteers in various ministries should be in charge of keeping all these things up-to-date. Once entered, then a person in the office can skim over them to make certain all is OK and publish them on the website.

There is a BIG difference in time and complexity in the management of a church website between making one person in the church office responsible to get all the content on the website and to keep it continuously updated and allowing a team of people to update content and schedules and to have the church finally OK them before they are published. To expect one person to keep a website updated with content and all the calendars is an impossible task. It might take some time and effort to train volunteers in the various parts of your church to create their own content and calendars, but it will be worth it if you truly want to serve people in the various ministry areas.

If this isn't a priority in your church website ministry, you may need to take a look at the stated purpose of your website ministry. If you want to serve people with it (and not just create a wow site), making sure it is always updated and current should be an obvious priority.

Technology and design values aren't always the same as ministry values

Why did you design and built your website the way you did?

Was it designed to primarily to serve your people or to reflect a cutting-edge, latest and greatest design trend that a tech person told you was the way websites were being designed today?

A lot of current web design is created for one purpose—to sell something. It starts with a big scrolling header with splashy, upbeat images and artwork and then more images in smaller boxes. This might be eye-catching, but much of it is ultimately cold because there is little behind the pictures.

  • Ministry values on a website make important content obvious. They explain; they serve; they are more concerned about meeting needs than trying to impress.
  • Ministry values use images for a purpose, to underscore, to teach, to add meaning. If the images are of events involving the congregation they contain captions that explain what is going on. They invite people to join in and not leaving them on the outside looking in with no idea what is happening or how they can be part of it.

Is your website meeting pastoral and ministry needs of your congregation?

No matter what the technology used to build your site or the design of it, this is the important question to ask when you evaluate the success of your website.

It's an easy question to answer by simply looking at your website statistics.

  • Do your people come to your website often?
  • Do they spend time on the site?
  • Do they recommend it to their friends?
  • What is the percentage of your congregation that visits your site?

Your website visitor numbers will answer these questions and are readily available (if you are a pastor or staff person who doesn't know where to find them, ask the tech person who created your site).

Your website numbers don't lie. If people aren't coming to your site or interacting with your social media, it's because they don't find them useful. Advertising the website more or talking about it more from the pulpit are necessary, but that won't help if there isn't content on the sites that people want or find useful. If they've come to the site more than a time or two and couldn't find updated information on when an event or ministry was taking place that was important to them, you've taught them that your website can't be trusted.

Pastoral and ministry values are reflected on a website that does whatever it takes to serve the people in your church and in your community. People are looking for answers to life. Christians are looking for ways to grow in their faith. If your website is meeting needs, your numbers will reflect it.

What technology can't do

Technology can't create content.  Lack of current content that ministers to the needs of your congregation and the audience you are trying to meet is what all the issues above have in common.

A ministry-oriented website needs lots of content and that means lots of people creating it. Once again, if one person is holding on too tightly to the control of what goes on the website, especially if their area of expertise is in technology and not Biblical teaching or ministry, ministry content creation won't happen.

Sometimes it's easier to rely on technology than on the hard work of creating content for a website.  Many churches are still in awe that they have a website, grateful for anything online, and thrilled that anyone would work on it. That isn't enough.

We have to change that attitude if we want to use our church websites as the extraordinary tool they can be for the kingdom of God. Challenge your people (and yourself) to create complete, Biblical, constantly up-to-date content. It doesn't have to be brilliant prose or a witty video. Here are some ideas:

  • Explain everything--terms, programs, anything that is obvious to you. You can be certain that visitors and new people will appreciate it.
  • Interview people in the church, have members share how they are living the Christian life.
  • When you ask for volunteers for anything, have complete information on the website about the ministry, volunteer requirements, scheduling, anything else that might be helpful.
  • Tell people what is going on, why they should attend, and how they can grow as a Christian because of the ministry. People today are busy--give them a reason to fit your event into their schedule.
  • As a leader of the church or in any ministry, share how you feel about your ministry, what your prayers are for your people. That is creating social media with meaning. Nobody needs to see one more selfie on a church website, but they do need honest content.

Create biblical-based content that will change, challenge, inform and inspire. When you do that, no matter what technology you use to get it on your website, it will be successful in what matters most—helping people find and follow Jesus.

 

More than a pretty face—5 essentials for an effective church website

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Make your website more than a pretty face
Good looks are appealing, but not the most important thing when it comes to church websites--this article give you 5 essentials.

Much emphasis on websites today is on how they look and while important, looks are not the most important feature of your church website.

It's like when we meet a person who is physically attractive and are drawn to him or her. After a few interactions, we may find the person as attractive on the inside as they are on the outside and the relationship grows. However if we find that underneath that beautiful exterior is an empty mind or heart, we won't continue the relationship.

Following are 5 characteristics to keep your church website from being a just a pretty face and being a resource that can grow your churches relationships with members and seekers. . . .

Content-rich—

It really doesn't matter if people think your website looks great or not. What matters is what content is in it. There has been a big shift in the design of church websites in the design of church websites over the past few years and unfortunately many churches concentrate so hard on keeping up on design trends, they lose sight of the reality of the unspoken expectations people have of your website. People don't come to your website to keep up with design trends, they come to your website to find out content about your church and the Christian faith.

If you haven't been involved in a website redesign, please don't worry about it if your website format hasn't been changed from the day it was created, don't make redesign your priority until you have a solid foundation of content.

The content that makes an effective church website should be driven by the overall vision and goal to fully fulfill the Great Commission,  that is to help people come to know Jesus as Savior and to grow become Christ-like disciples.  To do that you need to go beyond the basic brochure details needed on every church website such as:

Location and contact information—If you don't already have it on there, the footer of your website is a great place to include address, email and phone number.

Staff and who does what and how to reach them—the important issue here is that if you include email, or social media accounts for staff, be sure they actively answer their emails or take part in the social media. Please do not include email or social media links for staff who don't engage in them. It is a huge disappointment if you post contact information and people don't answer inquires.

These and other expected other basics such as what newcomers can expect; sermons in audio and video, current bulletins and newsletters, denominational information, etc., are very important, but to fully fulfill the Great Commission with your website—go beyond each of these expected areas and be sure each area of your website has the two following website characteristics: Comprehensive and Connected.

Comprehensive—

This goes beyond labels that a website template or list has and actually giving people concrete information in them.

To illustrate the importance of this characteristic, how often have you seen a website with sections or labels, such as: Children's, Adult Ministry, etc., but when you clicked on the label to find out more they have nothing but a statement that says something like, "We believe in Biblical education for all ages and our church provides it through classes on Sunday morning and during the week.” Or it had the current lesson, but only the topic and nothing more. Or worse yet is the label "under construction."  It is better to leave a label off than to not have a comprehensive explanation about what is really going on in that ministry area.

Some ideas to make your site more comprehensive:

  • Show pictures of people and activities with captions that explain what is going on;
  • Have staff members share about themselves and why they do what they do;
  • Tell about how staff and lay leaders came to know Jesus, how they were called to ministry, or became involved in the church;  
  • Profile members of the congregation who lead ministries and have them tell their story and show what they do by pictures of them teaching kids or on a work project;
  • Give up-to-date details about what is taught and why those topics were selected.

Also be comprehensive about what you believe. A Statement of Faith is expected, but very few church websites actually tell people why they believe what they believe or even explain the terms in it.  This is such a missed opportunity because comprehensive explanations can be a wonderful way to engage people about the Christian faith. To do that, expand  the parts of your Statement of Faith with  links to blogs or discussions by staff or teachers about them the topics (e.g. why we believe the Bible is the word of God, not just stating that we do),  and invitations to interact with people who may have questions and who visit the website.

In the past the church has done outreach in many ways—missionaries braved jungles, oceans, and death; churches sent out mass mailings and volunteers went door-to-door sharing the gospel. Today people search for answers to life, death, and spiritual issues on the internet and if your church has content that gives answers and people who will answer questions and interact with seekers via email and social media, your website can be one of your most effective outreach tools.

Also, be comprehensive about explaining the most important thing about your church,  what it means to be a Christian and how to become one (quick—check yours out and see if you have this on your site). If you don't clearly share how to become a Christian, or how to explore what it means to be a Christian, or what ways your church welcomes seekers—talk with the staff about what to put on the site explanations and invitations in ways that fits your church tradition and the ministries it offers to guide people towards a relationship with Jesus. Most importantly, again, be sure you have links to people who will respond if someone has questions or makes a decision.

Connected—

Though we have one purpose in all our communications—to fully fulfill the Great Commission by helping people come to know Jesus as Savior and grow to spiritual maturity in Him—we have many channels through which we communicate this message and you need to have connections on your website to all of them to appeal to the various audiences your church reaches.

Connected means that website updates and key content are linked to social media sites. But even more important than this is that when you mention something on a social media site that it links back to more information on the website.

It is extremely frustrating to be on the receiving end of social media that advertises and announces "Come to this or that special event!" "Mark this date on your calendar!" "Don't miss out!" but when you go to the website of the church, there is nothing about the event and no place to easily find the details of cost, location, childcare, schedule, and the other critical details necessary to actually connect people with the ministry. This is where a website can answer questions, make the connections and give people the details they need to be part of what you mention on the website.

Consistent—

Consistency means having the same information in the same place and accessible in the same way. Websites are no different from paper-based communications in this way—readers dislike format changes done merely because the person creating the communication got bored laying things out the same old way.

Members come to websites to carry out a task: to find out what time their kids need to be at a meeting; to see what the upcoming sermon topics are; to find out how much the retreat or camp will cost. Seekers and visitors come to find out who you are, what you believe, and if they will be welcomed. Nobody comes to a site looking examples of great design and clever ways of arranging content. And no one is amused because you decided to change things up "to make it look more interesting." Frustration while trying to find something is never interesting.

Decide on website organization that you think will be clear and easy to use and then get feedback on how it serves its purpose.  One the best way to do this is to have some people totally unfamiliar with your church test your website while you are watching and see what they have trouble finding. You can also recruit some current church members and have them navigate the new design. Don't ask either group how it looks—people are innately polite and will say nice things no matter what they think.

To get a realistic view of how your site works, give them tasks to do: find out the time of an event; find the audio of the pastor's sermon; find out about adult and children's Bible training; figure out what small group to join and make contact with the group leader. If they have trouble doing these things quickly and easily—work on the organization and test again. If it works, keep it that way for as long as you can. Constantly add new and updated content (discussed in more detail in the next characteristic), but keep the organization consistent.

Current—

After all of the above, what sets apart a truly effective church website is that all the information is current.  As ministries, people, events change every week, this is a huge challenge, but without it, without your congregation being to trust that your website to be current, you won't accomplish all that you could with your website.  As Hebrews 10:36 reminds us:

For you have need of endurance, so that when you have done the will of God you may receive what is promised.

Keeping your website current involves more than the mind-numbing and often frustrating task of being sure that the dates, facts, and schedules are correct every week, when people forget to update you and you have to track down tiny details—it is truly "a long obedience in the same direction." Eugene Peterson

It is also spiritual warfare. Like the soldier who must constantly clean his rifle, check his equipment, making certain that everything is in perfect order for battle—you must make certain all your communications are as current and correct as they can be for the needs of your people. You might never know the spiritual destiny a tiny detail can alter. If you leave out the time of an event, perhaps a spiritual seeker does not connect with the church, a child is left lonely without an opportunity to meet friends, a believer who desperately wants to grow finds no resources. You are never merely dealing with schedules and numbers, you are making available tools for the salvation and growth of eternal souls.

Content-rich, comprehensive, connected, consistent and current—these essentials that make your website more than a pretty face are time-consuming and challenging to do, but if you want to make your website more than a pretty face, but something that helps people find Jesus and grow in their faith, the time spent on each of them is than worth it.

Is your website an open door or barrier to your church?

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Church website=church door.
Your website can either be an open door or a barrier to your church--it's your choice.

Today, if we have a question about anything, where do we look up information? If we want hours of operation, products offered, staff bios? If we want to know what movie is playing, what time a concert starts, what classes are offered at a college where do we do to find out? Obviously, we go to the website. It's the same whether we are looking up information about what computer to buy or what church to attend.

We judge the organization, its people, and its products based on the website. If the website gives us winter hours and it is spring; if the sale has been over for weeks or if the hours of operation are incorrect, we aren't likely to visit the business or have confidence in it. If the business is a franchise and the website is an obvious template, with little local personalization, we won't think much about the technical skills (equated with competence overall) of the staff. Again, we judge a church the same way.

Unfortunately many church websites don't meet the minimal standards.

Though lost customers may be bad for a business, the consequences for a church are much more serious. Following is an example of what can happen and then some suggestions for change.

True story here

A couple hadn't been able to attend church for some time after moving to a new community because the wife was ill. Her health improved somewhat and they were excited about attending church the following Sunday. It wasn't easy for her to get up early, take the needed medications, and prepare for church, but they loved going to church and after checking out many churches in the area found one on the web they wanted to visit. The website told them the details, time it started, directions, and they assumed, all they needed to know.

As they walked through the doors they were met by a woman who said, "do you know what is going on today?'

"No," they replied.

"We are not having church today, we are doing a community service day. You can stay and work or go somewhere else."

When the couple asked why this was not on the website—the woman replied, "It probably should have been. I'll pass that on."

It was not a pleasant encounter and the couple left.

What if. . .

The couple who related the story to me, consulted the web again, and went to another church later that morning. They were upset at that church and may or may not visit again, but they are believers in Jesus and will eventually find a church home.

However, what if the visitors had been a couple in emotional crises? What if they were not believers in Jesus and had finally worked up the courage to visit a church only to be told that it was a day for the insiders to do a project and that they were not included? What if it was the last time a person who had been hurt by church leaders in the past decided to try one more time to attend before giving up on church completely?

Of course we can't know the situation of every person who comes through our doors and of course there are always people who won't read notices no matter where we post them, but there are things we can do to prevent potential spiritual disasters and that in addition are simply good business sense and good manners.

A primary recommendation

Keep your website CURRENT! Not only on your home page should you have any changes that differ from your normal schedule, but also on the pages that list ongoing events. For example if your service is cancelled for a work day, on the home page, if you have rotating headers, one should say "WORKDAY this SUNDAY—no regularly scheduled services.

A similar message should be on ALL listings of your service times throughout the website. This is because you never know where people will drop into a website based on the results of a search engine.  If you've done these things and a visitor still shows up – honestly apologize and ask them how you could have communicated more effectively.

A foundational to-do—learn how to create a living website

Your website is not only a static brochure, but should be a living, ever-changing communication vehicle with your community. Having said that, there is also place on your website for static information that rarely changes—staff bios, overall vision and mission of the church, etc.  Information like this is essential and having it in a consistent location is one of the primary benefits of a website as opposed to the ever-flowing river of social media.

Social media is at best an interactive communication tool useful most often with people who are already interested in or involved in your church—but it is a lousy tool to find out about the background of the staff, the beliefs of the church, or for an overview of the children's ministry. A website is the perfect tool for this factual information, but even though this information stays relatively the same, it must also be updated immediately when things change.

To make your website living, you must have a website that the church office staff knows how to modify. Before the objections start, there is absolutely NO EXCUSE for members of the church office staff to not know how to modify your website. Churches have had access to the Internet for over 20 years and most churches have had websites in some form for over 10 years. But for some reason, many church communicators, including pastors and church office staff think they can't create a website, modify an article, or create a blog and that simply is not true.

Get a grip people—if you want to communicate to your world today, you must to learn the language of the digital world. It isn't that hard, it is exciting, and can be tremendous fun. You've learned how to drive a car, use a computer, and any number of additional skills for your work and life. You can learn this.

More will be coming on this site about websites and how to create them, but in advance of that, there is an abundance of instructional videos, books, websites, and tutorials on how to create websites and blogs with WordPress— the free and easiest way to do it.

Finally, all the above isn't simply a push for church staffs to update their websites, so visitors aren't turned away; it's about doing all we can to help people find Jesus. Throughout history missionaries have learned new languages, given up family, safety, and comfort to share the gospel. Our challenge is to become fluent cyber communicators, let's not be found wanting in this.