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Church Office Organization 101: to make your work more productive and enjoyable

6 September, 2011 By grhilligoss@gmail.com 2 Comments

Gayle Hilligoss Picture
Article by Gayle Hilligoss

Organization: to pull or put together into an orderly, functional, structured whole.

 Experienced ministry assistants agree organization is a primary requisite for effectiveness. Who would know better? In the midst of what often seems the classic definition of disorganization, you are the one responsible for a well functioning office.

Here are six simple steps to use and share with others in your office. Practicing these few fundamentals makes for a more organized, more productive, more enjoyable work experience.

• Have a place for everything. Store things in convenient locations, close to where they are used. We all know the theory, yet offices are filled with examples of it being ignored: supplies stored so three items must be moved to get to what is needed; the tape dispenser that might be here or there; a printer located several steps from the computer.

• Return each item to its place immediately after use. No piling, tucking into alternative spots, or accumulating to return items when it is convenient. Developing this valuable habit is not difficult; you can do it. You can even pass the habit along to others. One admin uses stickers on scissors, tape, and other loaners from the office: “Glad to help. Please return me to my place.” She uses sign-out sheets for larger items.

• Periodically unclutter. At least once a week (daily is better), look around and see what you can remove from the office. Find a file, catalog, any item you have no further use for and pitch it. Look for items to recycle, donate, or put into storage. Keep on your desk only those things you use constantly throughout the day; stow everything else. The fewer things in the office, the easier it is to keep them organized.

• Uncomplicate. When it comes to organization, simple is best. If a paper day planner works for you, don’t be intimidated to go digital. If manila folders get the job done well, entering everything on the computer is not advantageous to organization. Use the most uncomplicated method to do the job well.

• Streamline. Look for shortcuts in every repetitious job. Identify a task that could be made simpler by the use of a form—taking reservations, getting items for the newsletter, compiling records, whatever. Make a sample form; print a few and give them a trial run. Or have someone observe how you do a routine job and ask for suggestions on trimming time. Finish and clear your desk of one project before starting another.

• Schedule your tasks. As important as having a place for everything is having a time for everything. Whether your supervisor directs or not, plan your recurring jobs for specific days and times. Set aside blocks of time for related tasks. Before starting a job, estimate the time necessary. After the job is completed, check your estimate against the actual time consumed. This helps you organize future workflow.

Obviously, your agenda will sometimes be interrupted (emergencies never happen when it’s convenient). But, having a plan tends to keep you on track and gets you back to your priority once the crisis has passed.

In spite of inevitable exceptions, you can follow these steps more often than not. Try it and see. Organization is well worth the effort.

 

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss Tagged With: church office, church officep productivity tips, organization tips

Kill complacency and continue to grow personally and professionally

24 January, 2011 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss Picture
Article by Gayle Hilligoss

Ed. note: The last article by Gayle was a wonderful encouragement on how to handle pressure, and this article is a fine balance to that information because we can be destroyed just as easily by complacency. Read on for advice on how to kill complacency and continue to grow.

Complacency can be an occupational hazard for any professional. Once a person becomes proficient in her job, the temptation to coast often comes into play.

What sets the true pro apart is her ability to continue to grow personally and professionally—to stay on the cutting edge—regardless of how long she has been on the job, how many responsibilities she handles, how many seminars she’s attended. The wise assistant realizes there are always fresh ideas to discover, new possibilities to explore, and more mature insights to gain.

• Build on your strengths

One of the most important elements of success in any endeavor is the ability to recognize what you do best and what gives you the greatest satisfaction. It may be writing, graphics, supervising, organizing files, or another of your responsibilities.

• To grow in your job, find as many ways as possible to use your unique gifts regularly during your day.

Exercising these skills boosts your self-esteem, keeps your work interesting, and strengthens your expertise. This is good both for you and for the church.

• Find ways to use your gifts outside the office as well.

Get involved in an office professionals organization, a ministry project, whatever allows you to use and develop your gifts as you give back to your organization and your community. You can establish yourself as the person to contact in matters concerning your field of choice.

• Appreciate the value of time

Those who excel in ministry are those who know the value of resources and use them well—and no resource is more valuable than time. Unlike other resources, time is finite. Everyone has just 24 hours a day; there is no way anyone can get any more. So the trick, then, is to invest each of your minutes in something that matters and not to waste any minutes on what doesn’t.

Few accomplishments are more professionally rewarding than skillful time management. Of course, this skill is not a once-for-all endeavor. But with practice you get to the point where you can realistically control at least 60 percent of your work time.

Some important steps in time management:

  • Before heading out the door at the end of each day, take a few minutes to list your top priorities for the next day. Consistently do this until it becomes second nature.
  • In the morning, review and adjust the list as needed. Then stick with it.
  • When an emergency pulls you from your plan, address the need and then immediately get back on track. Eliminate habits that nibble away at time and keep you from priorities.

Killing complacency, building on your strengths, and valuing time will keep you right where you want to be professionally—on the cutting edge.

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Filed Under: Columnist Gayle Hilligoss, Contributors Tagged With: church office, church office skills, Columnist Gayle Hilligoss, complacency, time management

Operate effectively under pressure

6 January, 2011 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss Picture
Article by Gayle Hilligoss

Ed. note: As we start into the New Year the wonder and joy of the holidays is gone and it seems like we have an overwhelming amount of work to do. Gayle's advice is extremely timely and useful as always. Her words greatly encouraged and inspired me—I trust they will help you also.

There was a time, not really so long ago, when common knowledge decreed it was somehow a good thing for the ministry assistant to be frazzled and stressed, that in some way, looking and acting crazed showed one’s commitment or dedication. Now most of us recognize that is not the case, and a part of our continuing education involves learning how to function effectively when the crunch is on.

Let’s say a major deadline is coming up fast. A series of small emergencies has interrupted your schedule for days. Everyone wants everything now. You can do this!

• Resist the urge to simply head toward the squeakiest wheel. Take a deep breath. Either rework your existing to-do list or make a new list of all the tasks awaiting your attention.

• Go through the list and shift to another day any tasks that can be delayed. Usually these are jobs someone tagged as urgent when they were assigned but, given the current office climate, they are no longer quite so important.

• Next, identify any jobs someone else can do for you. Take time to make assignments, get others going on the work, and check those off your list. Don’t be too quick to say that no tasks fall into this category. Almost always, if you are open to the possibility, you will find at least a few things to delegate.

• What is left on your list are tasks you must do personally and do now. Pick two of the smallest of these important jobs. They might be contacts you need to make to extend deadlines or calls for information on a project. Your object in choosing quick jobs is to establish momentum—to get things rolling and give you a sense of control.

• If you’ve done a thorough job with the steps above, there are only a few tasks left on the list, but they are major. At this point you may need to share with those involved that everybody may not have everything they want when they want it. Give Christian professionals the opportunity to show they understand and appreciate that one can do only what is humanly possible. If you need to create some uninterrupted work time, line up someone to field calls and visitors. If at all possible take yourself out of calling range; have your recruit handle things as if you were out of the country.

• Choose the most pressing task, bite the bullet, and start. Focus on this one job; don’t allow your attention to be diverted to urgencies that pop up. Avoid the firefighting mode; stay calm. Take your lunch hour as well as some occasional breaks. You work more effectively when you are not weary.

• Dealing pragmatically with pressure has enormous advantages. You don’t waste time wringing your hands or bemoaning your situation. You acknowledge what needs to be done, get a handle on your priorities, mentally prepare to tackle the job, set a realistic pace, and follow through. This is the way to get things done.

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss Tagged With: church office, church office skills, Columnist Gayle Hilligoss, dealing with pressure

Part One: Managing Criticism, practical advice for challenging situations

3 August, 2010 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss PictureGayle Hilligoss, our expert columnist on the practical skills needed for church communicators has given us a 4-part series on how to handle criticism in the church office. Before reading, you may wonder if there is ever a place for criticism in the church office? This article will show you the one legitimate reason for it.

Part One: Introduction

“I thought I came to the church office with all the skills needed for the job. It never crossed my mind that managing criticism would be a necessary communication tool. But it is!”

On survey responses and in seminars, ministry assistants often express similar experiences. Precisely because it is generally presumed most members and staff are thoughtful and positive, an assistant may come to a church position unprepared to either give or receive criticism constructively.

We know everyone likes applause—and we would rather be encouragers than critics. Dealing with conflict can be hurtful. Isn’t there a way to simply avoid it? We could just ignore whatever bothers us. And hope others do likewise.

Not a good idea. Even if it could happen. Sometimes there is a place for criticism. Properly managed by a skilled communicator it can even be productive

Before Offering Criticism, ask yourself: What do I want to change?
The only legitimate reason to offer criticism is to initiate positive change. Criticism should never be offered just to express displeasure or to show superiority. It must not be used simply to express what you like or what you don’t like, what you think is right or wrong. If you can’t identify the specific result you hope to achieve, if you only want to find fault, you are not ready to confront another person.

• Can this behavior be changed?
Is the person capable of change? Is the change you want realistic? Some people are routinely sure they are right. Always. Regardless of how you approach them, they react by becoming defensive, angry, or distressed. When considering a dialogue, factor in personality. Unless the possibility of improvement exists, there is no valid reason to offer criticism. The good news is change is nearly always possible.

• What do I want this to accomplish for me/us?
Criticism can be extremely destructive unless handled well. Will offering this criticism increase your ability to work together well in the future? Perhaps. You may be able to show your coworker a more effective way to accomplish a task. You may alert her to behavior that will cause problems with a staff member. Done thoughtfully, criticism can be a catalyst for better teamwork. Keep your motives pure. If you seriously question whether you should confront, wait.

• Is the process worth the effort?
Is straightening this out really important? Is it necessary to correct this behavior? Choose carefully what you take on. The words of habitual critics don’t carry much weight: Who can please her? Hold yourself to such a high standard that when you do offer criticism it is taken seriously—and respected. Not every irritation warrants correction.

• How would I feel if our roles were reversed?
If you were on the receiving end of this criticism, would you consider it valid? How would you want it offered so it wouldn’t come across as an attack, as harsh or unkind?

Express empathy with the other person. Never give criticism in public or at a time the person is particularly vulnerable. Criticisms should be in person—not by email, note, text, or phone. Just as important as what you say is how you say it.

• Is there a better option?
Having determined that change is the goal, would providing a resource or training work better than criticism? Would positive reinforcement—praising good work—set the stage for meaningful conversation? Could setting an example accomplish the desired results?

Consider your options. Be creative. Understanding the situation and the person enables you to choose the smart approach.

_____________

The remainder of the articles are available to Effective Church Communication members. If you are not a member, one of the best investments you can make in your skills training and your service to your church or ministry is to become a member. Click here for more information.

Part Two, Managing Criticism: Offering Criticism

Part Three, Managing Criticism: Asking for Criticism

Part Four, Managing Criticism: Responding to Criticism

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss, Skills Tagged With: church office, Columnist Gayle Hilligoss, managing criticism, managing in the church office, practical advice

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