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Conquer Easter season time stress, part two

13 March, 2012 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss Picture
Article by Gayle Hilligoss

Ed. note: the Easter Season is one of the busiest times of the year, but this advice will help you make the right time choices all through the year. At the bottom of the article is the link to Part One.

Unless you take the time to think through these issues, your time problems will only increase.

• Make yourself a priority.
Never shortchange yourself in an effort to get more done. You need a 15-minute break each morning and afternoon, no-work lunch hours, and a yearly vacation not taken one day at a time. Don’t settle for less.

• Know what matters. And what doesn’t.
Life, even life in the church office, is most often unfair. Expect criticism. Be careful not to get drawn into interpersonal conflicts or petty grievances—all of which sap time and energy and contribute nothing to your personal or professional wellbeing. Stay above and out of it.

Focus on what is positive about your work, what matters to the ministry, what matters to you. Take a stand to bring about change when you choose, but learn what not to care about too. Every issue need not be a crusade. Spend your time constructively.

• Be aware of your inner clock.
Are you a morning person or one who hits stride later in the day? Make intelligent use of your body’s circadian rhythm. Match your most challenging tasks to your most energetic times; you will perform them faster and more accurately. Use lulls in energy for routine jobs. All time can be used constructively.

• Set realistic goals
Too often in the church office the source of time problems is not that hours are poorly used, but that work expectations are poorly calculated. The most effective assistant could not possibly accomplish all that is routinely expected in some offices.

Typically, as the church grows and numbers of members and staff increase, it is taken for granted the single assistant will take on these added responsibilities. Sometimes, though not always, there is a change in title or even an increase in salary. But the fact remains that what is expected of the assistant is well beyond what any one person could reasonably deliver. Still, most try.

Placing a person in this position is not to the credit of the church. Allowing oneself to remain in an impossible position is not to the credit of the assistant. Such situations can be changed.

• Communicate.
Saying you are in over your head is never an easy thing to do. But staying in that position isn’t easy either—and is a frustrating waste of time. We don’t do our best at anything, not even ministry, when we are constantly rushed and running behind schedule.

Honest communication can transform an impossible wish to “get everything done and keep everyone happy” into doable goals. If your problem is not a lack of time but an overabundance of responsibilities, show your supervisor this article. You could say, “This is where I am. What can we do about it?” The wise supervisor listens.

If the bad news is that you already have all the time there is, the good news is that these techniques will help you use your hours wisely and well.

_______________________

For part one of this article, CLICK HERE

 

 

 

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss, Contributors Tagged With: church office time tips, Easter time tips

What customer service confusion can teach us about communicating the gospel

13 March, 2012 By Yvon Prehn Leave a Comment

I just finished a customer service interaction after several days of frustration, phone calls, incomplete information and finally a satisfying answer. At the end of this process, I realized that my interactions with the customer service representatives had some valuable lessons for church communicators as we share the gospel. We may not like to think of ourselves as customer service reps for Jesus, but consider. . . .

What happened and how it applies to us

The typical customer service phone call goes something like this:

  1. We call "customer service" because we don't understand something.
  2. The person we call totally understands the issue—they were trained in all aspects of it —they probably had to pass a test on their knowledge of the product before they were allowed to answer the phone.
  3. When we ask our question, it isn't new to them. It is issue #3 on the list, or however they categorize it, and they know the answer, even before we are finished asking.
  4. The customer service person rattles off the answer.
  5. We have no idea what they are talking about—we haven't been involved with the product for years and it makes no sense to us—that's why we are calling.

At this point, one of two things can happen:

  1. We ask for clarification and the customer service person is kind, listens, and takes the time to explain what we don't understand and makes sure our question is answered in a way that makes sense to us.
  2. The customer service person lets us know subtly or blatantly that if we don't understand, that's our problem. Sometimes, they act insulted that we don't understand.

For my recent customer service interaction, fortunately my call ended with option #1--the person realized I had no idea why they couldn't do what I needed their company to do. She courteously explained what was going on, the options, and finally, though I wasn't happy with the answer, why what I wanted was not possible.

In this instance, I was calling because my charge card processing company couldn't process PayPal for someone who wanted to buy a membership in my church communication training site. I had been trying to get an answer on this for two days. I talked to fairly nice people who told me it should be possible. They said someone else would check it out. They said they would work on it. They said they would get back to me. None of this happened.

The final person I talked to listened, explained, and though her answer was finally that what I wanted wouldn't work, I now knew what I had to do next.

Why this is like communicating the gospel

 

For people coming to our churches who have grown up in our post-Christian society, we are a Customer Service rep for the gospel. We know the message well. Some of us have even been trained in well-reasoned answers if someone has a particular question. All of that is well and good, but what happens when we are engaged in conversation with a real person who is considering Jesus?

  • Do we rattle off stock answers?
  • Do we make them feel like if they don't "get it" or agree immediately, that it is their problem? Do we write them off as sinful or having moral issues that prevent them from immediately responding?

or

  • Do we listen? Not for what quick answer we can plug in, but really listen to their question?
  • Do we ask additional questions to make certain we understand what they are really asking?
  • And one of the most important questions: Are we honest with our answers?

Once we listen and understand the question, an honest answer is all important

The bottom line for me was that I needed to know if the company would process PayPal. The answer was "no." If I'd gotten an honest answer from the first that I contacted the company, it would have saved me a lot of time and frustration. I have other ways to bill with PayPal and now I'll work on that.

When we are sharing the gospel, we first of all need to carefully listen to what people are really asking. One of the key underlying questions today, that can be asked in all kinds of ways is:  "Is Jesus the only way to God?" This may be asked in many ways including:

  • Don't you think all religions teach the same thing?
  • Aren't all churches really alike at their core?
  • What does it matter what religion a person has if they are a good person?
  • If someone is sincere in their belief, isn't that enough?

We can put people off, we can say kind things, we can walk all around the issue, but the kindest response (after we make sure we really understand the person asking the question) might be to say:

I know this can be frustrating and confusing; it might even seem narrow and bigoted, but the kindest, most loving, most truthful person that ever lived, Jesus , said he was the only way to God. In John 14:6,  he said, "I am the way, the truth the life. No one comes to God except through me." This is the Bible's view. This is the view of the Christian church. I'd love to share with you more about Jesus so you'll understand why this is true. Will you join me in that exploration?

Once I knew I had to learn a different system if I wanted to use PayPal, I knew what I had to do. Either believe the lady and learn PayPal or try to make the system work that simply would not accept that payment method. In the same way, we need to let people know that the exclusive claims of Jesus are non-negotiable. If they want eternal life and forgiveness of sins, they need to learn about Jesus. Real life and true salvation won't work any other way.

Good communication of the gospel means thinking like a good customer service representative

Even though I wasn't happy with the answer, after two days of frustration, I was happy with the company because someone listened, explained and was honest with me. In many ways I realized, she was doing what we are all commanded to do as we communicate the words of eternal life:

But in your hearts revere Christ as Lord. Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect. 1 Peter 3:15

People have many questions when they come to us, when they visit our churches or websites. To communicate effectively, take time to listen, understand, honor them as a person and carefully, honestly answer their questions. It isn't a product sale or satisfaction that's at stake but the destiny of an eternal soul.

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Filed Under: Misc. Advice and Articles Tagged With: church as servant, Customer service at church

Easter Newspaper Ad Inspiration: a modified invitation

12 March, 2012 By Yvon Prehn 2 Comments

I just received a fantastic Easter newspaper ad that Jeri R. modified from an Effective Church Communications invitation. It is a great example of how you can use the material from this website to create additional communications and to modify them for your church.

Following the ad is the original invitation and a link to the invitations creation page.

Modified ad from Jeri R.:

church ad
This ad was modified from content in the Easter invitation below. Please feel free to modify any of the materials you download from us to suit your church.

 

 

I just received a fantastic Easter newspaper ad that Jeri R. modified from an Effective Church Communications invitation. It is a great example of how you can use the material from this website to create additional communications and to modify them for your church. Following the ad is the original invitation and a link to the invitations creation page.

ion and a link to the invitations c

Original Postcard

Dawn cardEaster dawn card back

 

 

Share your ideas or modifications

If you have ideas that are helpful to get people to come to church for Easter, please share them in the comment section below.

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Filed Under: Seasonal communication strategies

Bulletin insert example: compassionate, timely fund-raising for current spring disasters

6 March, 2012 By Yvon Prehn Leave a Comment

WECLA Severe spring storms Bulletin inserthen disaster happens, some of the first responders are always the churches. Their work doesn't often make the evening news, but I know it brings joy to our Lord.

How we respond is also a powerful witness to our world, not only in our work, but our works. A blog linked to the ECLA disaster site (http://blogs.elca.org/disasterresponse/) quoted one pastor who challenges us during this Lenten season before Easter: “There is resurrection even in this life. You can live again in houses that looked like tombs." That is a message we all need to hear and share with our world.

Disaster assistance is costly and raising money for it always a challenge. I've long been a fan of the power of church bulletin inserts and I just received one as I was finishing up my newsletter to church communicators that I wanted to pass on to you. There are few other tools that can be quickly and easily created plus providing immediate impact to and a plan for action for your congregation.

This example is from the ECLA church. The example is to the left and if you click on the image you can download a copy of it.

It is an excellent example of this type of publication because:

  • It states the need clearly and concisely
  • It asks for help
  • It tells you what will happen to your donation

I'm passing this along to you,  not only as a great example of what can be done to tell your congregation about needs and to ask for donations, but if your church does not have an outreach program like this, I'm sure ECLA wouldn't mind at all if you used theirs.

Take a minute to pray

In the midst of your busy day, take a minute to pray for all the people going through these very hard times.

  • Pray  for victims and first responders.
  • Pray for those who clean up and rebuild.
  • Pray for strength, peace, and healing of communities.
  • Pray for comfort for those who have lost loved ones and healing for the injured.
  • Pray that the church of Jesus Christ will bear a strong witness to the world that no matter what the storms of life (literally and figuratively) that we have Savior who is with us in the storm and who will see us safely home.

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Filed Under: Church Bulletin Inserts Tagged With: church fundraising, disaster communications, fund-raising communications

Conquer Easter Season time stress, part one

6 March, 2012 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss Picture
Article by Gayle Hilligoss
Ed. note: In the coming weeks before Easter we all feel have far more to do than minutes in the day to get it done. Gayle provides some wonderful help in managing your work and I must admit, helps me feel less guilty for the many articles, ideas, and projects I'm sending your way in the coming weeks.

Everyone says it at one time or another: Help! I need more time to get all my work done.

Bad news. There is no more time. We have all there is; no one can give us more than the 24 hours we already have every day.

A good first step to being more productive is to understand this important principle and begin to see time as the precious resource it is—a resource that cannot be saved up, manipulated or controlled, but can only be used. The goal then is to use it wisely and well. We cannot truly manage time itself, but we can manage our own work habits and behaviors.

• See time as a blessing.
Attitude plays an enormous role in productivity. Start each day thanking God in advance for what the day will bring, for the opportunities it affords, the blessings it holds. Use each minute as a gift; what if you didn’t have this day?

• Plan. Then do.
Unplanned days seldom reach their potential for productivity. Use a few minutes of the last hour of each day to identify your priorities for the next day. After your plans are on paper (or on screen) assemble materials you will need for your most important tasks. Having them ready gives you a jump on the new day.

• Maximize your mornings.
Research suggests that in most offices the first hour of the day is the least productive. How do you start your day? With meaningless rituals or with meaningful tasks?

Track your mornings for the next few days. Don’t make an effort to change anything (yet) but pay particular attention to how you use this most important time. Once you have a true picture of your usual routine, take steps to turn your first hours into more productive ones.

• Follow your plan.
Your written plan is your map for the day. A detour or two can be expected, but do not allow yourself to be pulled off track by nonessentials. Unless you take control over interruptions and distractions you will feel constantly under time pressures. Stay focused. Learn not to interrupt yourself; this practice is epidemic in church offices. Make each day’s journey a pleasant trip, not a survival course.

• Claim your power.
Productive people “own” their time. They do not allow others to fritter their time away. This does not mean the assistant ignores needs or instructions. Far from it. The quality of work increases as she takes responsibility for her time and overcomes any feelings that others have control over how her workday hours will be spent.

• Analyze your day.
No one knows your office and your routine like you do. Scrutinize your schedule: what are the bottlenecks? Where are the timewasters? Who presents what obstacles? What careless habits have cropped up? What patterns emerge?

This objective look at how things are will help you create new and more productive techniques for how things will be. Consider changing the hour of day certain tasks are done. Look for short cuts. Omit any unnecessary tasks; there will be some!

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Filed Under: Columnist Gayle Hilligoss, Contributors Tagged With: church office time management, Easter time, time management

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