In Part 1, Gayle shared the foundation of why and how to delegate. This article goes into specific advice on how to make the delegation experience a successful one for you and your volunteers.
• Be available.
Once your worker has directions and starts the job you can get on with your own tasks. Before you do, assure the recruit you are available for questions. For most jobs it is also advantageous to establish checkpoints—agreed upon times you check on the task’s progress. Resist any urge to pop in more often. Trusting people is essential to effective delegation.
• Encourage, appreciate, recognize.
The key to having a good supply of enthusiastic workers is to make heroes of the ones you already have. Even the busiest people enjoy, and will want to make time for, opportunities to serve where their contributions are appreciated. Recall how you felt last time someone gave you a spontaneous “Good job!” Words are powerful. Be generous with your honest praise.
Many churches with regular corps of volunteers have clever ways to identify them: shirts, hats, and pins with a special logo; regular dinners or luncheons; an honor roll in the newsletter or on the website. You will think of many more ways to show your appreciation for these important people—not just the work they produce.
• Evaluate results.
Delegation is more of an art than a science. Situations and people are different; there are no magic rules—only reliable guidelines. Don’t expect instant success. Your other skills have matured and improved with practice—so will your skills of delegation .
Gauge how delegation is working for you by asking yourself some hard questions after each assignment is completed.
• Was time saved? Can I expect that in the future?
• Was the work done well?
• Did I pick the right person for the task?
• Was this a positive experience for all?
• What techniques would I repeat?
• What would I do differently?
• Put aside excuses.
Church office professionals offer a lot of reasons for choosing not to delegate: it is easier to do it myself; the job is mine so I should do it; I couldn’t find anyone to take this on; I don’t have time to explain to someone; it might not turn out well; I would just have to do it over. You can probably add an excuse or two of your own.
Each reason is plausible. Any one could persuade you to just “do it myself.” Nevertheless, the risks are slight compared to the benefits: your own professional growth, the opportunities for service provided, time and effort used most effectively, and a more balanced work load—for starters.
Take the risk. Delegate.
For Part One of "Effective Delegation, The Ultimate Balancing Act" CLICK HERE
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This is a great book to give out as a thank-you to anyone involved as a volunteer in the church communications ministry. Click on the book to go to the link that tells you more about it.