Effective Church Communications

The Effective Church Communication ministry from Yvon Prehn provides inspiration, training, and resources to help your church create communications that fully fulfill the Great Commission. It focuses on Bible-based and timeless principles and strategies that work no matter what digital or print channel you use to create your communications. The site has links to many free TEMPLATES and other resources, plus links to free TRAINING VIDEOS, and a RESOURCE LIBRARY for church communicators. 

The Effective Church Communication ministry from Yvon Prehn provides inspiration, training, and resources to help your church create communications that fully fulfill the Great Commission. It focuses on Bible-based and timeless principles and strategies that work no matter what digital or print channel you use to create your communications. The site has links to many free TEMPLATES and other resources, plus links to free TRAINING VIDEOS, and a RESOURCE LIBRARY for church communicators.
  • Home
  • ABOUT
  • BLOG
  • PODCAST
  • FREE PRINT TEMPLATES

What customer service confusion can teach us about communicating the gospel

26 January, 2012 By Yvon Prehn Leave a Comment

Customer service can teach us to listen I just finished a customer service interaction after several days of frustration, phone calls, incomplete information and finally a satisfying answer. At the end of this process, I realized that my interactions with the customer service representatives had some valuable lessons for church communicators as we share the gospel. We may not like to think of ourselves as customer service reps for Jesus, but consider. . . .

What happened and how it applies to us

The typical customer service phone call goes something like this:

  1. We call "customer service" because we don't understand something.
  2. The person we call totally understands the issue—they were trained in all aspects of it —they probably had to pass a test on their knowledge of the product before they were allowed to answer the phone.
  3. When we ask our question, it isn't new to them. It is issue #3 on the list, or however they categorize it, and they know the answer, even before we are finished asking.
  4. The customer service person rattles off the answer.
  5. We have no idea what they are talking about—we haven't been involved with the product for years and it makes no sense to us—that's why we are calling.

At this point, one of two things can happen:

  1. We ask for clarification and the customer service person is kind, listens, and takes the time to explain what we don't understand and makes sure our question is answered in a way that makes sense to us.
  2. The customer service person lets us know subtly or blatantly that if we don't understand, that's our problem. Sometimes, they act insulted that we don't understand.

For my recent customer service interaction, fortunately my call ended with option #1--the person realized I had no idea why they couldn't do what I needed their company to do. She courteously explained what was going on, the options, and finally, though I wasn't happy with the answer, why what I wanted was not possible.

In this instance, I was calling because my charge card processing company couldn't process PayPal for someone who wanted to buy a membership in my church communication training site. I had been trying to get an answer on this for two days. I talked to fairly nice people who told me it should be possible. They said someone else would check it out. They said they would work on it. They said they would get back to me. None of this happened.

The final person I talked to listened, explained, and though her answer was finally that what I wanted wouldn't work, I now knew what I had to do next.

Why this is like communicating the gospel

[Read more...]

Share this:

  • Email
  • Tweet
  • WhatsApp
  • Pocket
  • Share on Tumblr

Filed Under: Misc. Advice and Articles Tagged With: 1 Peter 3:15, church communications and customer service, church customer service, evangelism, John 14:6, sharing the gospel, witnessing

The Bibleverse Shop

https://youtu.be/S07_DCsnaN0
Bibleverse Shop

Recent Posts

  • A great resource for encouragement, inspiration, and challenge—and a super affordable way of pricing them for you
  • Canva Training Video: 3 BIG mistakes in creating Bible verse graphics and how to correct them
  • The most important communications you create—answers to staff emails and other requests
  • Results of the Church Communications Survey and Commentary on it PODCAST AND TEXT
  • SEND OUT THOSE POSTCARDS!!! National Study on the importance of Direct Mail confirms the effectiveness of postcards

Most read posts

  • Great information kiosk—wish more churches had one like it!
  • Summer-related Templates
  • FREE PRINT TEMPLATES
  • Order of Service in church bulletin, a contemporary and a liturgical example
  • Six Steps to Simple filing
  • Bulletin inserts or social media content for Father's Day; poetry, challenges, encouragements
  • Father's Day and Men's Ministry Templates

Seasonal Templates

  • OVERVIEW of TEMPLATES for Church Communicators, please read first
  • Valentine’s Day Templates
  • Lenten Templates
  • Easter Templates
  • Mother’s Day Templates
  • Father’s Day and Men’s Ministry Templates
  • Graduation Templates
  • Summer-related Templates
  • 4th of July, Canada Day, and GRACE for All Nations
  • See You At the Pole
  • Harvest Festival and Halloween Templates
  • Christmas Templates

Misc. Church Communications Templates

  • Church Connection Cards
  • Business/Invitation Card Templates
  • Back to Church for Kids in the Fall Templates
  • Church Bulletin Template
  • Volunteer and Encouragement Templates
  • 2-page Senior Adult Print Newsletter Template
  • Misc. Church Templates
  • Home
  • ABOUT
  • BLOG
  • PODCAST
  • FREE PRINT TEMPLATES

Copyright © 2022 · Enterprise Pro Theme On Genesis Framework · WordPress · Log in