Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; Effective Church Communications can help.
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Confronting $#@! Language

19 June, 2014 By grhilligoss@gmail.com Leave a Comment

Confronting $#@! Language
Bad language is not appropriate for a Christian communicator.

Profanity has moved into society’s mainstream in a big way. Inappropriate and rude expressions lace movies, magazines, literature, social media, television, and conversations. From high-profile celebrities to kids in the classroom, four-letter words are too routinely part of the language. Words that only a few years ago were never heard in polite company, are now so common we seldom even flinch.

What do we do about it?

Perhaps the first impulse of members of the Christian community is to avoid people, events, and publications that present exposure. Nearly impossible! Besides, we can do better than avoid or ignore. We can acknowledge and understand the problem, educate ourselves and our children, and set a consistently good example.

Why has language become so raw? Researchers suggest the cause is linked to the growing lack of respect for authority of all kinds. People swear for any number of reasons—none of them very good ones.

Some think swearing is sophisticated or liberating or “in.” When influential men, women, or young people swear, they send the message that swearing is acceptable. Their examples change customs and put a stamp of approval on what was not tolerable before.

Others swear to add emphasis or to be funny. Some writers seem to believe foul language makes stories realistic. Much swearing is simply due to ignorance or laziness: the speaker or writer just isn’t smart enough or capable enough to express ideas without resorting to obscenities.

Even aside from obvious religious and moral factors, foul language is decidedly negative. Foul mouthed people, as much as they like to think otherwise, give the impression of having less than a firm grip on themselves or on their knowledge of language. They most often appear undisciplined and ignorant.

USA Today, reporting on the prevalence of profanity, quotes James O’Connor, author of Cuss Control: The Complete Book on How to Curb Your Cursing: “Whether it’s a rare, angry outburst or habitual blue patter, cursing imposes a personal penalty on the swearer.” He notes:

Swearing:

• Gives a bad impression

• Makes you unpleasant to be with

• Endangers your relationships

• Reduces the respect people have for you

• Shows that you don’t have control

• Is a sign of a bad attitude

• Is a tool for whiners and complainers

• Discloses a lack of character and moral integrity

• Is immature

• Reflects ignorance

• Sets a bad example

Christians can take a proactive role in reversing the everybody-does-it myth.

The issue can be addressed at home, in the workplace, in classrooms, and in the pulpit. We can influence both children and adults to see that filthy language is just that—filthy. They can learn that many people really don’t ever use these words. That swearing diminishes them and their message. That there is a better way.

“Let the words of my mouth ... be acceptable in Thy sight ...”  —Psalm 19:14

 

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Filed Under: Church Communication Management, Columnist Gayle Hilligoss, Contributors Tagged With: cursing in church, inappropriate language, profanity in church

Every team has a goal–encouragement in a special way

12 June, 2014 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss did up this article for you in a different format−a PDF for you to download. There is a great message here and I know you'll be encouraged and inspired by it−I was! Below is a picture of the PDF, just click on it to download the PDF itself. Every team has a goal

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Filed Under: Church Communication Management, Church Office Skills, Columnist Gayle Hilligoss, Contributors Tagged With: church communication teams, church office teams, church teams, church teamwork

5 Simple Ways to Work Smarter in the church office and at home

27 May, 2014 By grhilligoss@gmail.com Leave a Comment

 5 ways to work smarker
Working smarter, not just harder is the best way to get church communications work done.

Working smarter is a much better option than working harder. What works for other ministry assistants can work for you.

• Know your pastor’s preferences
Every supervisor has his or her own way of doing things, preferred ways of having jobs done. To work most effectively, discover your boss’ preferences and make them yours. Observe and ask. Find out the best times and best ways to present information. Some like written memos; others prefer verbal reminders. Some are morning people; others function better later in the day. Rather than trying to change the pastor’s work style, tailor your own style to complement it.

• Organize steps in assignments
Make an action list and/or routing slip for every project. Attach it to the folder—paper or digital—containing your working documents. As you work, note any course corrections: this works, this doesn’t work, this is a better way, whatever. For recurring projects, copy the list. It becomes a blueprint for how you, or someone else, can best handle the project next time.

• Go after elephants
When it comes to time management, observed writer Peter Turla, we go hunting for elephants and end up stomping ants. In other words, we establish priorities and then ignore them to chase after the easier prey, the little stuff that diverts our attention from the primary target.

Elephants are the few tasks among many—those that give the best return for time invested, that the pastor notices as work well done, that move you toward your goals.

Ants, the busy work tasks, are always more plentiful on any to-do list. The problem with wiping them out is that while the list is shortened, we achieve little of significance. The elephants remain to grow stronger and more difficult to ignore or to bring down.

Become a better big game hunter by asking yourself the classic question, “Is this the best use of my time now?” If the answer is no, hunt an elephant.

• Take your organizational skills home
Working smart isn’t just for church. “Trying to clear off the kitchen table for a place to pay bills, I realized that as organized as I was at work, I was a mess at home. That’s when I got serious about home office space.”

Managing bills and important home documents can be so much easier with workspace and files modeled after an effective office system. Purchase a small file cabinet or use a portable one that can be tucked away. If you have a desk with file drawers, all the better. Supply your space with stamps, envelopes, pens, tape, everything you need to manage well.

• Enlist help when you need it
Even the most efficient assistant can use a helping hand now and then. Delegating lesser tasks allows you to focus on responsibilities only you can handle.

“When I recruit a volunteer for our office,” writes one successful office manager, “I call a carefully chosen person and ask her if she could serve as ‘assistant to our assistant’ one day a week for the next month.”

Matching the person to the task is vital; assistants are more likely to be there when you need them if what you ask them to do makes good use of their abilities. Once you have given clear instructions on what is to be done, how and when, let the assistant do the job; be available for questions. Your helper may not perform the task as well as you or the same as you.

Guide a little if you must, but don’t take over. You have other jobs to do. You are working smarter!

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Filed Under: Church Communication Management, Church Office Skills, Columnist Gayle Hilligoss Tagged With: church office management tips, effective church office procedures, work smarter in the church office

Better Verbal Church Communication

4 May, 2014 By grhilligoss@gmail.com Leave a Comment

Better verbal communications essential
Better verbal communications are essential in the church office if we want to do our best in serving our Lord.

According to the Cellular Telecommunications & Internet Association, there were 340,213 cell phone users in the United States in1985; by the start of 2004 there were more than 159 million. Wikipedia reports that as of April 2014 there were over 327 million cell phones in the U.S. If technology made us better communicators, we would all be masters by now. Certainly we talk more, but do we communicate better? We can. Both on the phone and face to face, ministry assistants daily have countless opportunities to demonstrate these characteristics of the excellent verbal communicator.

• Approachable and available
Members like to feel comfortable about calling the church office for all sorts of information. Consider those calls an integral part of your job. Your value to ministry increases as you get to know the members, their personalities, their needs, and the roles they fill. They want to know you too.

Some assistants say that accepting invitations to have lunch with groups meeting at the church is one of the best, and most enjoyable, ways of building rapport with those groups. And it is always easier to communicate with those with whom we have a common bond.

• Informed
No matter how long you have been on your job, there will always be more to learn. Add something to your store of knowledge every day.

Master the art of knowing where to go to find answers—to a person, a book, online, wherever. When asked a question to which you have no answer, you communicate better by saying, “Let me look into that and get back with you,” rather than “I’m sorry; I don’t know.”

• Engaged and interested
As the one at the hub of the church communication wheel, the assistant needs to be an interested listener as well as a giver of information. This is not to say you are to spend endless amounts of time. To the contrary. You will use your communication skills to pleasantly find out what your callers need, to meet those needs efficiently, and to conclude conversations with all concerned feeling good about the church and about you.

• Observant
More than words go into verbal messages. Listen for tone of voice, speed of the speech, and the emotion displayed. Be aware, too, of what is not being said. One-on-one, notice facial expressions and body language.

New members in particular may be hesitant during visits to the office. Your awareness helps you anticipate their needs. They want to fit in, but are not familiar enough with the church to know what to ask for. Can you offer a pictorial directory, program information, a quick tour of the building?

• Impartial
Some people are more pleasant to talk with, more gracious, more appreciative. The best communicators don’t play favorites. Bias, past negative experiences, or personal prejudices cannot be allowed to hinder clear conversation.

• Thorough
One of the weakest links in the communication chain is that of follow-up.

Someone says, “Call me if you need help with that big mailing.” Call her. Even if it’s for a different task; she is offering willing hands. Someone sends a gift. Send a prompt thank you. You meet with a group of volunteers and discuss plans. Follow up with a written memo of the conclusions reached. In a discussion with a member you say you will do such and such. Be certain to do in a timely manner whatever you promised. Then, let the member know you’ve done the task.

Being thorough, tying up all those loose ends, is a sure mark of professionalism.

Incorporate these essentials into your verbal communication. They will make a positive difference!

 

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Filed Under: Church Communication Management, Church Office Skills, Columnist Gayle Hilligoss, Contributors Tagged With: church office communications, church office phone skills, church office verbal skills

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