Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.

How to work well with others or what to do when our biggest problems are people, not computers, Part 1

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Article by Gayle Hilligoss

Ed. note: we recently ran a series of articles of great advice from Gayle on "How to delegate" (CLICK HERE to go to it) and this series follows well because it gives you invaluable advice on getting along, not only will volunteers, but everyone you meet in the course of your work.

How to work well with others or what to do when our biggest problems are people, not computers, Part 1

When computers first entered church offices, common knowledge was a) secretaries would resist them, and b) technology would generate the majority of office problems from that point forward.

Common knowledge was wrong: a) office assistants were, and remain, enthusiastic about what computers can do for ministry, and b) people, not computers, are still our greatest challenge.

These ideas were shared by ministry assistants when they were asked “What is your best pointer for working well with people?”

• be the adult
Maturity has little to do with age; it has everything to do with attitude. Conducting yourself as a responsible professional gives you a huge head start toward working well with others.

The mature person:
• has self-respect
• treats others with respect
• stays on task even without supervision
• shakes off injustice; isn’t concerned with getting even
• considers consequences before speaking or acting
• is trustworthy; keeps confidences

Certainly there are other criteria, other definitions of maturity, but these at least at essential.

• speak with restraint
We all know the person who if asked what time it is tells us how to make a clock. This is not the person we most enjoy working with. Enough said.

• practice common courtesy
Unfortunately, common courtesy is not all that common. Saying please and thank you shows consideration for others. Courtesy might even be viewed as a first step in heeding Paul’s words in Philippians: “… let each of you regard one another as more important than himself…”

• recognize your professional growth
You have come a long way since your first days in the church office. You know a lot now that you didn’t know then. Remembering what it was like not to know helps you work well with others. It helps you be a better teacher, a more patient supervisor, a less judgmental coworker. Everyone needs time to learn; sometimes that someone is you, sometimes it is the person you are working with.

• give respect; expect respect
“I allowed myself to be treated like an absolute mushroom in my first job. I was kept in the dark and fed lots of fertilizer. No wonder I wasn’t working well with others!” We asked ministry assistants for honest opinions—and we got them.

People who expect to be treated well usually are. Set the pace for office harmony by relating positively to others and anticipating the same from them. Consciously or not, we are always teaching others how to treat us. When it comes to behaviors, it is true that what you permit, you promote.

• ditch irritating habits
Working well with others demands a certain level of tolerance for coworkers’ idiosyncrasies and habits. We have limited control, if any, over the work styles of others, but we can contribute to office harmony by becoming aware of—and controlling—our own habits.

_________________________

To go to Part 2, CLICK HERE

Church offices: How to get ready for Fall 2011

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Article by Gayle Hilligoss

Ed. note: another school year is about to start and 2011 is almost three-quarters gone. It's easy to panic about all the things we have to do and all that is ahead in the many church demands of the fall. Gayle's wonderful article will give you the encouragement you need to make the most of it.

Fall and the start of a new school year is a good time both to reflect and to project—a time to look back and consider what you’ve experienced and learned, a time to look ahead to where you will go next. One sure sign of personal progress is the realization that you not only know smart things, but that you do those smart things. You will know, feel, when it happens. The difference is beyond measure.

• Put first things first. Sometimes we stay so busy doing the good that we neglect the best. Pray for wisdom to know what is truly important to you. Then give your time, energy, and love to those things first. Unless you make a deliberate effort to set priorities and to stick with them, your days will be filled 
with other people’s priorities and not your own.

• Respect time.
Understand that time is the most precious resource you have; without it you have nothing. Spend your hours and your minutes wisely. Plan your days rather than just letting them happen.

• Stay calm.
Know what matters—and be passionate about those things. Know what doesn’t matter—and don’t let those things get you down. You know you are becoming more mature when you control your emotions instead of allowing them to control you.

• Take care of yourself.
Your body is a gift from God; being as fit as you can be is a testimony in itself. Eat wisely, exercise, get sufficient rest, schedule regular checkups. Don’t allow lesser activities to keep you from a daily walk. Commit to some healthy extras: swimming, biking, whatever you like. Few of us do all we could or should. But we can!

• Nourish your mind.
God’s world is a wondrous place. Learn something new every single day. Today, look at a flower and be amazed. Tonight, go outside and gaze at the stars. Tomorrow, visit the library and check out books on a subject you know nothing about. Or use the Internet to travel a new part of the world. Talk with someone—and not on a cell phone. Think new thoughts. Grow wise.

Now you know smart things. And you can do them!

 

 

 

Administrative Assistants: 25 Things your boss wants you to know, part two

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Article by Gayle Hilligoss

Ed. note: After reading part one of this list, you might feel like you can't measure up. But this second part starts out with great encouragement—Be resilient! This article continues with great advice to help you be all you can be in the church office.

Administrative Assistants: 25 Things your boss wants you to know, part two

13. Be resilient about foul-ups. Mistakes and misunderstandings are normal. Never make them more important than they are. Take control of your temperament. No one can ruin your day unless you allow it. Whether you or someone else is responsible for a glitch, learn to shake it off. Nothing good ever happens to those who keep moaning about the past. Surprise and delight your boss and others by handling things right when things go wrong.

14. Look ahead. Be prepared. Anticipate upcoming projects, both yours and the boss’. Have available the resources, skills, or personnel needed to get the job done. Use calendaring and scheduling programs to keep you on track. Inform others early on when you will need their input to complete a project. Making your personal deadline for the task a little before the real deadline allows you the luxury of having time to polish the project and make changes if you wish.

15. Offer solutions, not problems. In dozens of ways bosses express the idea, “Don’t bring me problems, bring me options.” When you face a situation that must be brought to the attention of your executive, be prepared with some possible solutions. Research the situation and propose three ways to deal with it. Do your homework. Have the facts and figures down cold. When considering purchases, resist any tendency to base solutions on cost alone. Realize while it is smart to be thrifty, it is dumb to be cheap. Present your options in an objective, businesslike way. Keep emotions under control. Be assured that even if the boss doesn’t choose one of your options, you’ve established yourself as a problem solver.

16. When in doubt, ask. Even careful listeners sometimes are unsure about instructions. Never hesitate to ask others to clarify themselves. Take notes. You may have a great memory, but get it on paper. If what you’re hearing doesn’t sound just right, make sure what you are hearing is really what they are saying. Making assumptions is always risky. Usually a simple question will clear up a situation before it gets sticky. Asking saves time, dollars, efforts, and tempers.

17. Think it through before you say it. How will the answer you give a phone caller be perceived by that person? Consider expressions you use regularly. Do they reflect positively on you, the church, and your executive? Never allow yourself to be pressured into snap decisions. A helpful expression in anyone’s vocabulary is, “Let me think about that and get back to you.” Then, be sure you do.

Even “no” can be said in a positive way. State first what you can do: “I’ll be happy to run those copies for you.“ Then indicate what you can’t do: “however I’ll not be able to type up the originals today.” Add any provisions you want to make: “If someone else can make the originals you can have the copies today. Or if you’d rather wait until the newsletter goes out Wednesday, I can do the job then. Whatever is best for you.” Don’t waste time on negative conversations. Think first; then speak.

18. Understand the boss’ idiosyncrasies. What makes your boss smile? What makes your boss frown? Does he prefer to get information by email, a note, or verbally? When you care about small things important to your executive, you enhance your own professionalism. Sometimes your minister will tell you personal preferences. More often you will find out by simply observing.

19. Accept criticism objectively. Resolve never to take criticism as a personal attack. Learn what you can from it, resist trying to justify your actions, and always consider the source. Take criticism for what it is worth. Sometimes it’s worth a lot; sometimes it is not.

20. Protect the church’s reputation and privacy. Avoid the frivolous discussion of church business and people. Be able to sidestep questions gracefully. You need not lie; you simply do not owe an answer to everyone who asks an inappropriate question. Treat privileged information with respect. If you make it your practice never to discuss office happenings with family and friends you will never have to remember what is open for discussion and what is not. Everyone admires, and trusts, the person who shuns gossip in all forms.

21. Maintain your integrity. There is no substitute for character. Your morals, ethics, and personal standards make you the person you are. As you serve in your office you are in a unique position to make a difference in the lives of others. Be aware of your witness. Exercise personal discipline in your life. A clear conscience never costs as much as it is worth.

22. Be interested in the big picture. Learn as much as you can about the church. Get to know people and call them by name. Know who the decision makers are and what issues are of primary concern. Study denominational structure and po

lity. Be aware of your boss’ ministry goals and discover how you can help those goals be reached. Read what the boss reads. It will give you a better background for your work than a college degree.

23. Get along with people. Avoid squabbles with coworkers and members by giving others the benefit of the doubt. The boss

is not interested in who is “right” in these battles. Even if you are right, you will look bad for getting involved. Never assume others are operating from your point of view. Different perspectives, when expressed objectively, are constructive. Effective office teams often include a mix of personality types: a planner, a detail person, a risk taker, a traditionalist. If you do disagree, do it agreeably. Stay calm.

24. Nurture your spiritual life. It is a paradox but sometimes working at the church can actually be detrimental to your faith. A daily quiet time is essential. Caught up in the business, and the busyness, of the church you may find it difficult to put work aside and to reserve time for worship. Church members, even the minister, may contribute to the problem. Let others know how important your worship time is and work out appropriate solutions. Take responsibility for your own spiritual renewal.

25. Have confidence in yourself. You are already doing a far better job than you realize. You have what it tak

es to continue to succeed. Periodically evaluate your working style. Are you punctual? well prepared? organized? well groomed? appropriately dressed? How does the office look?

When you project quality in all you do, you gain an attractive confidence that allows you to meet every challenge. Value your considerable contribution to ministry. Whether anyone tells you or not, you are appreciated!

To read Part ONE of this article, CLICK HERE

Handy Hints From Office Pros by Gayle Hilligoss

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Article by Gayle Hilligoss

Ed. note: It seems at times that people assume if their life is chaotic and stressed that it shows they are doing something important. Reality is far from that—it usually means the person who is chaotic and stressed is simply undisciplined and disorganized. When I am honest with myself I know that is often my situation. Or maybe they haven't had anyone to teach them a better way. As always, Gayle's wise advice provides some wise steps to a more organized office and life—read and relax.

Through the years office professionals have shared multitudes of handy ideas. Often a tip is prefaced with, “I wish someone had told me a long time ago that ...” Here are a few concepts other office pros say work for them. Some, maybe all, will work for you too.

• Keep your desktop tidy.

“I used to keep so much stuff on my desk. Then I tried uncluttering and discovered a neat workspace actually helps me work in an organized way. Today, take everything off your desk. Put back only what you use every day. Stash everything else where it will be handy when needed: in drawers, file cabinets, closets. Organizing my desk made a big difference for me.”

• Take one day at a time.

“There is always so much to do in the office. You will never be able to say, ‘All done. There is nothing else to do.’ An assistant I admired advised me never to let myself feel overwhelmed. I took her advice. I do the best I can each day and don’t get hung up or discouraged by thinking about what lies ahead.”

• Have a life beyond the office.

“I work in a church office. At one time virtually everything I did was with church people. Then a guest speaker pointed out that we can’t spread the gospel unless we get out among those not connected to the church. And that we are more interesting, better informed people when we interact with others. I have found that to be quite true.”

• Establish a food-free office.

“Our office had become a smorgasbord. Steady streams of baked goods tempted and distracted the staff while groups of ‘visitors’ congregated and interrupted work in progress. Beyond the waste of time, our waists were taking a hit too. No wonder we felt sluggish and lazy! The suggestion to become a food-free office was not popular, but after only a short time we knew this was a great decision.”

• Neaten files as you use them.

“Every time I use a file folder, I quickly scan the papers inside to see how many I can get rid of now. I do the same thing with computer files by dumping files into a Trash In 30 Days folder. It is amazing how this simple practice keeps our files slim and orderly.”

• Be ready for sales calls.

“Though I always knew better, I still found myself spending too much time with phone sales people. Now I have a typed card with a quick and standard response. I use a pleasant but professional voice, close with asking our number be removed from their list, and wish them a good day. I’ve also learned to trash random emails and stick to our approved suppliers. ”

• Set up a reminder file.

“I had heard about tickler files half a dozen times before I finally set one up. Now I wonder how I ever got along without it. My work is more organized, it’s easier to handle, and I never miss target dates.”

• Weed out your closet.

“I used to look at my crammed closet and still feel I had ‘nothing to wear.’ I decided to get ruthless; my goal was to have my closet only half full. I was selective about what I kept; the rest went to a thrift shop. I love being able to find things easily; it seems to get my day off to a good start. I feel good about turning things loose and sharing them with others.”

• Hang your catalogs.

“I found an easy way to keep often-used catalogs and small directories handy. Open the bound material to the center and hang it over the edge of a hanging file folder. My supervisor likes his magazines ‘filed’ this way too. You can think of many applications. Handy!”

• Be willing to try something new.

“Your job can still feel new after 17 years. Mine does. I explore, experiment, and never allow myself or my work to get in a rut.”

How to get better technical support

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Article by Gayle Hilligoss

Ed. note: As always, lots of great tips here and one of my favorite is at the very end—how easy it is with technology to forget that real people are at the end of our tech traumas. Gayle helps us remember and respond with grace.

Sooner or later, it will happen!

Your computer is humming along when suddenly a strange message appears. You copy it down and note exactly what you were doing when the crash occurred. You thumb through the manual, find and try some options, noting each as you work.

Nothing helps. It’s time to call in the big guys. Being a professional, you calmly turn to your updated list of support line numbers, websites, and email addresses and select the most likely source of help.

Before you pick up the phone, type the email, or visit the website, give yourself the best chance of getting fast, accurate answers by getting all your ducks in a row.

• Have at hand the notes of the exact wording of any error message on the screen, the actions you were taking when the problem occurred and the actions you tried. Have the software in question running.

• Be prepared to describe specifically what happened. Be direct and to the point in stating your difficulty. Use proper terminology, never whadayacallit, etc.

• Have pertinent information at hand: the make and model of your computer and of any relevant peripherals, the program name and version, serial numbers.

• To give yourself uninterrupted time, arrange to have someone else take care of office business while you are with the support technician.

• On your preliminary notes, make a place for the name of the support person you contact. Ask for a phone number and extension or the best procedure for contacting that person if you need more help on this problem later.

One last suggestion from a technical support person: “Please have patience. Support lines are always busy. One of the most helpful things callers can do once they connect is to get right to the problem—even though they are upset, have backed up work to do, are having a bad day, whatever. We know people are not calling us under happy conditions, but the sooner we can solve a problem, the sooner we can help someone else—maybe you.”