Effective Church Communications

Effective Church Communications provides Timeless Strategy and Biblical Inspiration to help churches create communications that fully fulfill the Great Commission

Effective Church Communications provides Timeless Strategy and a Biblical Perspective to help churches create communications that fully fulfill the Great Commission. Our tools constantly change; our task doesn’t; we can help.
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Excell in customer service as you serve your church

3 June, 2013 By grhilligoss@gmail.com Leave a Comment

Customer service is important in the church
Customer service is important in the church as we are to be servants of Jesus.

Editors note: When Gayle sent me this wonderful article I was reminded of how we ought to serve one another and this article has some very practical advice on how to do that well.

Excel in customer service
Perhaps you have never thought of churches having customers, but the terminology is not such a stretch. The people you serve have chosen your church; they expect certain goods and services; they support the church financially.

Nothing demonstrates your true professionalism more than exceptional customer relations skills. Anyone can learn the fundamental rules of courtesy and thoughtfulness. The irony is that few do.  Exercising these basics puts you ahead of the crowd.

• Give full attention to the task at hand.
When a visitor is in your office or on the phone, focus on that person. Avoid chitchat with anyone else. Stick to business.

• Be sensitive to the other person’s needs.
The ability to put yourself in another’s shoes is invaluable. How would like to be treated in a similar situation? What actions would you appreciate? Do what you would like done.

• Use the magic words.
Please and thank you seem to be heard less and less, but their use still identifies the knowledgeable business person, as well as the thoughtful Christian. Keep the basic courtesies as an integral part of how you operate. Set the pace by being unfailingly polite.

Correct communication challenges
When church staff members are asked to identify hindrances to office effectiveness, a lack of communication is always at the top of every list.

The best communicators:

  • keep others informed
  • share vital information
  • reply to communications received
  • say what they need and when they need it
  • confront problems as they arise
  • respect others’ need for information
  • keep messages clear and simple

Exercise your communication skills daily.
Establish yourself as the communication hub of the office. Be interested and informed. If someone doesn’t provide the information you need, ask. Maintain your objectivity; never let emotions muddy the waters.

Communicating is more than giving messages; it is receiving them as well. Being a good listener is essential to your goal of being an excellent communicator and providing excellent customer service in any business or church.

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss, Contributors Tagged With: church office tips, cutomer service in church, helping people

What to do when you’ve been asked to lead a conference or training session, part two

4 February, 2013 By grhilligoss@gmail.com Leave a Comment

With the tips here you'll project a professional image with your presentation.
With the tips here you'll project a professional image with your presentation.

Ed. note: this is Part Two of invaluable advice if you've been asked to lead a training session or conference for church office professionals. For Part One, CLICK HERE. There is one more part coming.

Those important first words

If you are leading a small group, your first responsibility may be to introduce yourself. Have your first few minutes down pat. Tell your name and a few of the relevant facts of your background in order to establish your credentials.

Sally is into her two minutes of decision making here. Your introductory remarks need to be interesting and to the point. A personal tie in with the conference itself, perhaps your experience when you first attended, is a good opener.

If you do have someone to introduce you, he or she will give your name and something of your background. Be gracious in acknowledging your introduction. Thank the person by name when you come to the platform. Then move directly to that relevant anecdote that leads into your presentation.

Novice speakers are generally advised not to use humor in their introductions, but if that’s you and you are comfortable with it, by all means feel free to give it a try. I find humor a marvelous teacher and use it often in seminars and presentations. But don’t wing it. Prepare. Be sure the humor is relevant to your topic. Your primary purpose is to train, not to entertain.

What not to say

Your introductory remarks should get you off to a positive start. Toward that end, here are some things to avoid.

• Excuses. For anything. Especially for your nervousness or for your inexperience. You may want to offer an apology if your voice is bad that day or the printed materials ran short or whatever. But if an apology—not an excuse—is necessary, offer it once and move on. [Read more...]

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss, Contributors Tagged With: church office tips, church presentation tips, how to present

Handy Hints From Office Pros by Gayle Hilligoss

1 August, 2011 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss Picture
Article by Gayle Hilligoss

Ed. note: It seems at times that people assume if their life is chaotic and stressed that it shows they are doing something important. Reality is far from that—it usually means the person who is chaotic and stressed is simply undisciplined and disorganized. When I am honest with myself I know that is often my situation. Or maybe they haven't had anyone to teach them a better way. As always, Gayle's wise advice provides some wise steps to a more organized office and life—read and relax.

Through the years office professionals have shared multitudes of handy ideas. Often a tip is prefaced with, “I wish someone had told me a long time ago that ...” Here are a few concepts other office pros say work for them. Some, maybe all, will work for you too.

• Keep your desktop tidy.

“I used to keep so much stuff on my desk. Then I tried uncluttering and discovered a neat workspace actually helps me work in an organized way. Today, take everything off your desk. Put back only what you use every day. Stash everything else where it will be handy when needed: in drawers, file cabinets, closets. Organizing my desk made a big difference for me.”

• Take one day at a time.

“There is always so much to do in the office. You will never be able to say, ‘All done. There is nothing else to do.’ An assistant I admired advised me never to let myself feel overwhelmed. I took her advice. I do the best I can each day and don’t get hung up or discouraged by thinking about what lies ahead.”

• Have a life beyond the office.

“I work in a church office. At one time virtually everything I did was with church people. Then a guest speaker pointed out that we can’t spread the gospel unless we get out among those not connected to the church. And that we are more interesting, better informed people when we interact with others. I have found that to be quite true.”

• Establish a food-free office.

“Our office had become a smorgasbord. Steady streams of baked goods tempted and distracted the staff while groups of ‘visitors’ congregated and interrupted work in progress. Beyond the waste of time, our waists were taking a hit too. No wonder we felt sluggish and lazy! The suggestion to become a food-free office was not popular, but after only a short time we knew this was a great decision.”

• Neaten files as you use them.

“Every time I use a file folder, I quickly scan the papers inside to see how many I can get rid of now. I do the same thing with computer files by dumping files into a Trash In 30 Days folder. It is amazing how this simple practice keeps our files slim and orderly.”

• Be ready for sales calls.

“Though I always knew better, I still found myself spending too much time with phone sales people. Now I have a typed card with a quick and standard response. I use a pleasant but professional voice, close with asking our number be removed from their list, and wish them a good day. I’ve also learned to trash random emails and stick to our approved suppliers. ”

• Set up a reminder file.

“I had heard about tickler files half a dozen times before I finally set one up. Now I wonder how I ever got along without it. My work is more organized, it’s easier to handle, and I never miss target dates.”

• Weed out your closet.

“I used to look at my crammed closet and still feel I had ‘nothing to wear.’ I decided to get ruthless; my goal was to have my closet only half full. I was selective about what I kept; the rest went to a thrift shop. I love being able to find things easily; it seems to get my day off to a good start. I feel good about turning things loose and sharing them with others.”

• Hang your catalogs.

“I found an easy way to keep often-used catalogs and small directories handy. Open the bound material to the center and hang it over the edge of a hanging file folder. My supervisor likes his magazines ‘filed’ this way too. You can think of many applications. Handy!”

• Be willing to try something new.

“Your job can still feel new after 17 years. Mine does. I explore, experiment, and never allow myself or my work to get in a rut.”

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Filed Under: Church Office Skills, Columnist Gayle Hilligoss Tagged With: church office organization, church office tips, Columnist Gayle Hilligoss

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