Effective Church Communications

Effective Delegation, The Ultimate Balancing Act, Part 2

29 June, 2012 By grhilligoss@gmail.com Leave a Comment

Gayle Hilligoss Picture — Article by Gayle Hilligoss

In Part 1, Gayle shared the foundation of why and how to delegate. This article goes into specific advice on how to make the delegation experience a successful one for you and your volunteers.

• Be available.
Once your worker has directions and starts the job you can get on with your own tasks. Before you do, assure the recruit you are available for questions. For most jobs it is also advantageous to establish checkpoints—agreed upon times you check on the task’s progress. Resist any urge to pop in more often. Trusting people is essential to effective delegation.

• Encourage, appreciate, recognize.
The key to having a good supply of enthusiastic workers is to make heroes of the ones you already have. Even the busiest people enjoy, and will want to make time for, opportunities to serve where their contributions are appreciated. Recall how you felt last time someone gave you a spontaneous “Good job!” Words are powerful. Be generous with your honest praise.

Many churches with regular corps of volunteers have clever ways to identify them: shirts, hats, and pins with a special logo; regular dinners or luncheons; an honor roll in the newsletter or on the website. You will think of many more ways to show your appreciation for these important people—not just the work they produce.

• Evaluate results.
Delegation is more of an art than a science. Situations and people are different; there are no magic rules—only reliable guidelines. Don’t expect instant success. Your other skills have matured and improved with practice—so will your skills of delegation .

Gauge how delegation is working for you by asking yourself some hard questions after each assignment is completed.

• Was time saved? Can I expect that in the future?
• Was the work done well?
• Did I pick the right person for the task?
• Was this a positive experience for all?
• What techniques would I repeat?
• What would I do differently?

• Put aside excuses.
Church office professionals offer a lot of reasons for choosing not to delegate: it is easier to do it myself; the job is mine so I should do it; I couldn’t find anyone to take this on; I don’t have time to explain to someone; it might not turn out well; I would just have to do it over. You can probably add an excuse or two of your own.

Each reason is plausible. Any one could persuade you to just “do it myself.” Nevertheless, the risks are slight compared to the benefits: your own professional growth, the opportunities for service provided, time and effort used most effectively, and a more balanced work load—for starters.

Take the risk. Delegate.

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For Part One of "Effective Delegation, The Ultimate Balancing Act" CLICK HERE

You might also enjoy:

D evotions for Church Communicators

This is a great book to give out as a thank-you to anyone involved as a volunteer in the church communications ministry. Click on the book to go to the link that tells you more about it.

"You are One of the Great Ones and far more important than you may realize," an encouragement for all church communicators

CLICK HERE or on the image to read one of the devotions from the book above. CLICK HERE to go to a download of a FREE flyer that you can get to share.

Effective Delegation—The Ultimate Balancing Act, part one

21 June, 2012 By grhilligoss@gmail.com 2 Comments

Ed. note: There are many misunderstandings about delegation in the church office and I love it that Gayle starts out this article with sharing what it is not. We so often make the mistakes of believing these misconceptions and it keeps us from getting all the work done that needs to be done. Read her advice and learn to delegate with joy.

In church offices there are very often more tasks to do than hands to do them. As the ministry assistant you may see every job as yours alone. But, no matter how sincere the effort, so doing is seldom the best use of your time. Whenever you perform work that someone else could do, you are keeping yourself from the very important responsibilities that only you can do. One good way to multiply your time is through delegation.

Successful delegation involves more than assigning tasks. Success actually starts with the mindset of the person doing the delegating. It is essential to understand delegation is not:

• shirking your own responsibilities
• dumping unwanted work on another
• abdicating accountability
• taking advantage of anyone

Today’s wise supervisors recognize delegation as an indispensable management skill that allows assistants to balance the many demands of ministry with a realistic assessment of what can be done personally. Alleffective

managers delegate.

• Delegate? Who to?
If you are the office manager and supervise assistants, most often you delegate to them. If you are an assistant, volunteers are a good choice. Actually, recruits is a better word—you want to choose your helpers.

• Be clear about your goals.
The process begins by writing down very specifically what the job is, deadlines involved, and any necessary instructions. I hear you thinking, “I could do the job myself in the time it takes to do that.” If that is truly the case and this is a one-time task, go ahead and do it yourself. Otherwise, follow through and invest a little time now to save big time later.

• Choose personnel carefully.
Issuing a blanket announcement for volunteers is not the best idea. It may take more time (that again!) but it is better to match the tasks you have in mind with specific people suited for those tasks. Everyone can do something, but not everyone can do everything.

Many churches distribute annual talent surveys. Members indicate interests and skills they are willing to share. Surveys are a great tool to use when considering who might do what.

• Give adequate instruction.
The amount of guidance necessary varies with the task, but short written directions are advisable for all but the most basic. Even for simple jobs, give a demonstration and leave a sample of what the finished product should look like. Folding a brochure correctly is second nature for you; it may not be for your willing helper.

• Assign authority.
While you as supervisor are ultimately accountable, as much as possible let the recruit “own” the job and have the authority to manage it. On complex jobs where multiple volunteers have areas of authority, plan to avoid gaps or overlaps. The idea is to retain your position as leader while demonstrating your respect for the efforts of others and your trust in their abilities.

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To go to Part Two, CLICK HERE

You might also enjoy:

FREE Ebook: Divide your communication team into 2 production levels

In the Church Office: What to delegate and why

11 June, 2012 By grhilligoss@gmail.com 2 Comments

Ed. note: this article was inspired by a comment from an ECC reader: "I was wondering what you determine can be delegated? I guess I'm afraid that if I delegate tasks....or ask volunteers to help....that I will cause people (both those who hired me and others) to think "that's why we pay her---why are others doing her job???" So how do I get around this?" Gayle's extremely practical answer follows.

WHAT TO DELEGATE AND WHY

Freeing your time for tasks only you can do is a primary reason to delegate. But, it is not the sole valid reason to share responsibilities. Your purpose may be to involve members in the work of the church, create appreciation for the administrative functions of ministry, provide opportunities for teamwork, increase general productivity, or to develop useful skills in paid and volunteer recruits.

Toward that end, consider delegating:

• Jobs someone might do better than you.
Perhaps creating flyers is not what you do well, but you know a person who absolutely thrives on layouts, fonts, and graphics. Ask.

• Parts of bigger projects.
Producing a church directory is one example of an assignment you may not want to turn over in its entirety, but smaller slices of it might be assigned to a few well-chosen assistants.

• Tasks you just don’t like doing.
Yes, that is an acceptable reason to delegate. You do best that which you enjoy—and, someone else could gain satisfaction from doing well that which you would just as soon not do at all.

• Assignments that will challenge others.
It can be to your advantage to turn loose of even some tasks you enjoy and handle well. Giving others opportunities to increase their abilities motivates and encourages.

• Tasks that increase the team’s strengths.
The old joke about the secretary having job security because she is the only one who knows where things filed is actually no joke at all. The office team is stronger when more than one person can do each vital job. Train someone to do the things that must be done. One never knows when an emergency will arise or when you will simply find yourself with too many priorities.

• Projects that allow you to move on to another level of responsibility.
This kind of delegation gives others the opportunity to take on skills you have already mastered so you can gain experience in even more advanced pursuits

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For more advice on how to effectively use volunteers in your church communication ministry, check out:

FREE Ebook: In the church office, to save time and your sanity: Divide your communication team into 2 production levels
There is never enough time to get all the work done that needs to be done in church communications. One way to solve this problem is to have volunteers do some of the work. However, many church office administrators and church leaders aren't comfortable doing this because they are concerned about the level of quality that volunteers product. Or they worry that they won't really be able to control what volunteers do.

Ebook: Six Strategies for Effective Church Communications
Free for ECC Ebook and Template Club members, available for purchase and immediate download, all e-reader versions and in print at this link:

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